General Description of Position

Responsible for overseeing the operations of the donation centers and home pickup team including maintaining the ADC’s and employees, handling donor inquiries, monitoring production goals, training donation center associates, and scheduling home pickups. Ensures all locations operate in alignment with company policies, safety regulations, and customer service expectations.
Uphold a positive work environment that follows Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities

Supervises staff, giving them oral and written communication regarding work performance as necessary.

Interviews applicants and conduct workplace orientations for new hires, ensuring all personnel files are maintained and secured.

Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the donation centers.

Keeps employees’ daily attendance records and approves employees’ vacation and time off requests.

Oversees daily operations, including donation intake, sorting, and compliance with company policies and safety regulations.

Manages the home pickup team, ensuring efficient scheduling, routing, and customer service for home pickups.

Serves as the primary point of contact during operation hours, remaining on call to address urgent issues, staffing concerns, or operational challenges.

Provides coverage at donation centers as needed, stepping in to support locations experiencing staffing shortages or operational disruptions.

Handles employee communication and issue resolution, responding to concerns, coaching staff, and maintaining a positive and productive work environment.

Coordinates with leadership, providing updates on performance, challenges, and opportunities for improvement across all locations.

Supports donation drive events and special campaigns as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

High School or GED, plus specialized schooling and/or on the job educations in a specific skill: office skills, shop skills, or others. 12-18 months related experience and/or training, plus 1 to 6 months of related management experience.

Required Certificates, Licenses, Registrations
Valid Driver’s License.

Preferred Certificates, Licenses, Registrations
Not Indicated.

Software Skills Required
Basic: 10-Key, Word Processing/Typing, Microsoft Excel

Supervisor Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, offboarding/termination on a semi regular basis; addressing complaints and resolving problems.
Supervises multiple small groups of 4-6 employees, usually of lower classifications. Assigns and checks work, assists and instructs as required, and at times, performs the same work as those supervised. Content of the work supervised is of a non-technical nature but presents numerous situations to which policies and precedents must be interpreted and applied. Supervises the following departments: Donation Centers, Home Pickup Team.

Working Conditions

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and frequent pushing, carrying or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Activities

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Semi-repetitive, moderately physical. Semi repetitive type work which requires periods of concentration for varied time cycles as prescribed by the task. While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, talk or hear; and occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move 50 or more pounds; frequently lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision.