Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Job Title: Nurse, Value-Based and Virtual Care Program Implementation Manager

Reports to: Chief Medical Officer

FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)

Who We Are

Heartland Whole Health Institute (HWHI) is dedicated to transforming health care – beginning in our home of Northwest Arkansas and scaling to disrupt the national health crisis. We advocate, educate, and guide the implementation of an innovative system, rooted in whole health and the realignment of financial incentives. Our team members are collaborative, analytical, mission-driven, and courageous.

About The Position

The Nurse, Value-Based and Virtual Care Program Implementation Manager plays a critical role in supporting the development, implementation, and ongoing management of innovative care models across both in-person and virtual platforms. This role directly contributes to the organization's transition from a fee-for-service model to a value-based care approach focused on improving patient outcomes, enhancing care coordination, and reducing healthcare costs. The position requires a licensed RN with substantial experience in clinical practice, program implementation, and cross-functional project leadership.

This role is responsible for ensuring high-quality, patient-centered care delivery and alignment with whole health principles that integrate physical, mental, emotional, social, and spiritual health. The role encompasses program development, cross-disciplinary training, technology integration, data-driven quality improvement, and stakeholder engagement in collaboration with internal teams and external health system partners.

Essential Duties and Responsibilities

Value-Based Care (VBC) Program Implementation:

• Design and manage the implementation of value-based care programs focused on clinical effectiveness, cost-efficiency, and positive patient outcomes.
• Develop care workflows that incorporate evidence-based practices and whole health principles.
• Deliver training and support to clinical and operational teams to ensure adherence to VBC models and protocols.

Integration of Whole Health Principles:

• Serve as a key facilitator in the integration of whole health approaches into clinical care.
• Educate staff and care teams on chronic disease prevention and reversal models aligned with whole-person care.
• Promote coordination between patients, families, and providers to ensure comprehensive care planning.

Virtual Care Program Oversight:

• Lead the planning and execution of virtual care pilots and full-scale implementations.
• Oversee the performance, compliance, and user functionality of virtual care platforms and tools.
• Collaborate with IT and vendor teams to troubleshoot, optimize, and maintain virtual care systems and workflows.

Stakeholder Engagement and Communication:

• Act as the primary liaison for value-based and virtual care initiatives across clinical, technical, and business domains.
• Ensure consistent communication and alignment among all stakeholders involved in program design and execution.
• Represent the department in relevant internal meetings and external partnership engagements.

Continuous Quality Improvement (CQI):

• Monitor key clinical and operational metrics and contribute to dashboard development and reporting.
• Conduct regular audits and collaborate with teams to refine care delivery processes based on quality data.
• Implement evidence-based strategies for care redesign and performance optimization.
• Other duties as assigned.

Skills and Qualifications

• RN with active licensure. Associate or Bachelor of Science in Nursing required.
• Project Management Professional (PMP), Master of Health Administration (MHA), or MBA preferred.
• 5+ years of experience in a clinical (ambulatory or inpatient) setting required.
• 3+ years of experience in virtual health, care management, or related field, with at least 1 year of experience in value-based care programs.
• Knowledge of quality measures, value-based payment models, and care coordination strategies is highly desired.
• Familiarity with Electronic Health Records (EHR) and telehealth platforms
• Highly proficient in Microsoft Office Suite and virtual meeting platforms.
• Experience in leadership and stakeholder engagement preferred
• Experience in a professional communications role with stakeholders.
• Experience or training in whole health principles and holistic care is a plus.
• Strong analytical, financial, and decision-making skills.
• Excellent written, oral communication, and presentation skills.
• Natural problem solver, detail-oriented, and highly collaborative.
• Ability to thrive in a fast-paced and innovative environment where change is constant.
• Possess a strong commitment to customer service and organizational mission.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching for filing, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job.

Work environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. A flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours. This position will also require up to 30% travel for the implementation and optimization of virtual care platforms.

Heartland Whole Health Institute is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.