Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Position: Clinical Informatics Manager & Digital Health Product Lead

Reporting to: President and CEO

Location: Bentonville, AR (On-site)

Who We Are

Heartland Whole Health Institute (HWHI) is dedicated to transforming health care – beginning in our home of Northwest Arkansas and scaling to disrupt the national health crisis. We advocate, educate, and guide the implementation of an innovative system, rooted in whole health and the realignment of financial incentives. Our team members are collaborative, analytical, mission-driven, and courageous.

Construction of the Institute’s permanent 75,000-square-foot facility is underway with the goal of opening in early 2025. The Institute will be located on the campus of Crystal Bridges Museum of American Art near Alice L. Walton School of Medicine in Bentonville, Arkansas.

About The Position

HWHI is seeking an experienced Clinical Informatics Manager & Digital Health Product Lead to drive the digital transformation of our healthcare initiatives, playing a key role in developing and executing innovative health IT solutions within clinical settings. You will lead efforts in data analysis, product development, and change management to support HWHI’s mission of transforming healthcare.

You’ll join a team working on founder Alice Walton’s health care transformation initiatives and will report to the President and CEO.

Job Responsibilities

• Oversee the product life cycle from ideation and requirement gathering to design and execution
• Utilize both qualitative and quantitative data to guide decisions on product strategy, product roadmaps, and other areas of interest by the institute
• Collaborate with the appropriate teams to review products using data and feedback and develop a strategic roadmap
• Lead and facilitate change management and user adoption, ensuring seamless integration of products into HWHI’s or partners’ ecosystems.
• Recommend and assist in the implementation of strategic and operational plans and priorities in alignment to HWHI business objectives
• Support digital portfolio project execution with a holistic view of how it influences healthcare process in a clinical setting
• Analyze data sets using SQL, Excel, or other preferred analytics tool and provide insights that can support business decisions
• Assist in providing clinical expertise for data integration, quality and mapping
• Act as a liaison to technical and business stakeholders to develop deliverables suited for appropriate audiences
• Other duties as required.

Required Skills and Experience

• Bachelor’s Degree or equivalent (i.e. RN) required
• Master’s Degree or higher in informatics or equivalent preferred
• 5+ years of experience in a clinical (ambulatory or inpatient) setting required
• 3+ years of experience in informatics in a healthcare system required
• Strong analytical, financial, and decision-making skills.
• Preliminary understanding of SQL, Excel and/or other advanced analytical tools
• Natural problem solver, detail-oriented, and highly collaborative.
• Ability to thrive in a fast-paced and innovative environment where change is a constant.
• Excellent written, oral communication, and presentation skills.
• Expertise in quantitative analysis, presentation of data, and data mining

Personal attributes that support your success

• High level of professional integrity and the ability to handle sensitive issues and situations with utmost discretion.
• Respectful, kind, and humble in all interactions.
• Proactive, results-oriented and exercises sound judgment in your work.
• A lifelong learner with a strong commitment to professional growth.
• Creative, inquisitive, and open-minded; solves problems with bold thinking and innovation.
• Dedicated to achieving excellence and working collaboratively with others to tackle the tasks at hand.
• Passionate about the intersection of art, nature, and wellness.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching for filing, and physical stamina to lift a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public and the organization in a professional and courteous manner.

Work environment: Work will be performed in an office environment. The physical arrangement of the office may require the position to work in an open environment within close proximity to other colleagues. Work will be performed in an office environment full-time (Monday-Friday, 8 a.m.-5 p.m.) The noise level in the work environment is typically low to moderate. Occasional evening and weekend work hours, and some local travel will be required.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

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