Position: Program Coordinator, Value-based Initiatives

Reporting To: Chief Medical Officer

Location: Bentonville, AR (On-site)

Who We Are:

Heartland Whole Health Institute’s purpose is to lower cost, improve quality, and broaden access to health care in the Heartland by catalyzing new delivery models, using whole health principles, that can be replicated to disrupt the national health care crisis.

We are a passionate about making better health care accessible for all by prioritizing patient experience and prevention; supporting team-based models of care; using data to drive meaningful improvements; and advocating for payment models that reward value-based efforts. With the right team, we believe we can change the trajectory of health care in Arkansas and beyond.

About the Position:

The Program Coordinator, Value-based Initiatives will play an important role providing project coordination and administrative support to the Chief Medical Officer and various team members. This position requires a strong combination of passion for health care, organizational skills, high attention to detail, and the ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.

As the Program Coordinator, Value-based Initiatives, you’ll play a pivotal role advancing our value- based initiatives with various stakeholders in Northwest Arkansas. Your responsibilities will extend beyond traditional administrative tasks as you actively contribute to the programmatic design and support of value-based initiatives we seek to promote across various clinical settings. If you're passionate about making a tangible difference in people's lives and thrive in a collaborative environment, we welcome your expertise and dedication to help us achieve our mission of bridging the gaps to better health, together.

Job Responsibilities:

• Assist with all projects the Chief Medical Officer is responsible for leading at the Heartland Whole Health Institute.
• Assist with clinical programs, services, and initiatives that promote equitable access to whole person care and innovative practice delivery models that promote the adoption of Value- based Care.
• Plan and execute clinical programs and educational events both on-site and off-site as directed (such as speaking engagements and conferences) including any associated Continuing Medical Education (CME) and Continuing Education Units (CEU) applications.
• Represent the organization at events and convenings.
• Track, monitor and execute on special projects assigned by the Chief Medical Officer including supporting team-wide gatherings, community convenings and other community activities.

• Work closely to coordinate meetings and events with the Northwest Arkansas Health Care Transformation Division, health system CEOs, physician leaders, insurance representatives and others.
• Support the schedule of the Chief Medical Officer.
• Organize internal and external meetings, including notifying attendees, reserving conference rooms, managing logistics, drafting, and distributing agendas, and taking minutes as needed.
• Coordinate travel logistics including flights, transportation, lodging and any other travel support as needed.
• Manage credit card reports and departmental expenses, including supporting the department’s overall administrative budget.
• Other duties as requested to meet department and organizational needs.

Who we are looking for:

The ideal candidate is optimistic and brings creative solutions to complex problems. Must be consistent, organized, service-oriented and a self-starter who enjoys working in a fast-paced and entrepreneurial team environment that is mission-driven, results-driven, and community-oriented. They must exercise critical thinking and good judgment in all professional situations and apply excellent project management skills.

Required Skills and Experience:

• Bachelor’s degree in health/science field; or other related studies.
• Experience in working with hospital and provider practices; CNA, MA or LPN preferred.
• Experience providing administrative support – nonprofit experience is a plus.
• Demonstrated experience in event planning, continuing education credit applications, and resource allocation.
• Ability to handle sensitive and confidential information and interact with internal and external stakeholders.
• Exceptional written and verbal communications skills
• Exceptional organizational skills and attention to detail
• Demonstrated competence with tracking, coordinating and follow-up of priorities and projects.
• Superb professionalism and diplomacy; ability to interact with high-level individuals internally and externally.
• Ability to multitask and prioritize several projects.
• Highest ethics as they relate to all aspects of private non-profit practices; utmost discretion in all matters related to the role.

Personal attributes that support your success:

• Curious, creative and solutions-oriented mind-set.
• Passionate about making better health care more accessible and affordable for everyone.
• Helpful, a team player, and show respect while collaborating with others.
• Results-oriented and exercise sound judgment in your work.
• A lifelong learner who is inquisitive and solves problems.
• You are dedicated to achieving excellence and working with others to tackle the tasks at hand.