Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The Phlebotomy Supervisor reports to the Director of Laboratory. This position is responsible for overseeing personnel, ensuring efficient workflow processes, and partnering with departments throughout the organization. This position is responsible for assisting with day-to-day responsibilities assigned in the laboratory.

Essential Position Responsibilities

• Serve as a working supervisor performing venipuncture procedures using aseptic techniques and therapeutic phlebotomy according to established standard
• Partner with leadership team to create and implement policies and procedures
• Maintain phlebotomy inventory and organization and assists with maintenance of department cleanliness
• Work closely with laboratory leadership team to ensure departmental goals are met
• Assist in the design and implementation of quality management reports, performance improvement projects, monitor progress, and perform corrective actions
• Assist with personnel evaluations and ensures compliance with regulatory and accreditation standards
• Assist leadership with monitoring and maintaining budget related processes
• Maintain effective working relationships with internal and external customers
• Remains available to all staff, seeking opportunities to become actively involved, lend support, address problems, and suggest areas of improvement

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certification: National Phlebotomy Technician Certification from ASCP, AMT, NCA, AAH or other accredited certification organizations
• Experience: Minimum of two years’ experience in an acute care hospital environment and one year phlebotomy supervisor experience in a high volume and fast paced clinical setting, preferred. Proficient in regulatory compliance and accreditation standards of the College of American Pathologists (CAP), Association for Advancement of Blood and Biotherapies (AABB), The Joint Commission (TJC), and Clinical Laboratory Amendments (CLIA)

Work Environment: This position will spend 70% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will spend 30% of time sitting while performing work in a standard office environment. This position will be exposed to bodily fluids and communicable disease.