Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Quality Support Specialist reports to the Director of Value Based Programs. This position is responsible for providing support for the organization’s value-based care initiatives by ensuring compliance with regulatory requirements, optimizing clinical workflows, and driving quality improvement efforts across outpatient settings. This position aligns clinical performance with internal goals and external benchmarks to enhance patient outcomes and maximize financial incentives.

Essential Position Responsibilities

• Maintain comprehensive knowledge of quality measures associated with value-based care programs.
• Manage multiple complex projects related to quality, process improvement, and revenue cycle.
• Analyze care gaps and performance trends to surface issues and inform targeted interventions.
• Support program implementation through staff education and workflow training.
• Ensure compliance with regulatory agencies, including state and federal.
• Assist designing and mapping of clinical workflows to meet quality metrics.
• Lead outpatient clinic quality improvement initiatives.
• Conduct audits, chart reviews, and performance improvement projects in collaboration with clinical teams.
• Monitor clinical outcomes and ensure alignment with internal benchmarks and payer expectations.
• Facilitate organization-wide education and training on quality-related topics.
• Oversee the preparation and submission of all quality-related reports and deliverables.
• Collaborate with Revenue Cycle teams, including coding and billing, to ensure data integrity and performance accuracy.
• Report on clinical quality measures and work closely with clinical leadership to drive improvements.
• Serve as a liaison with payers regarding quality program requirements, audits, and performance improvement plans.

Qualifications

• Education: Bachelor’s degree in healthcare administration, public health, health informatics, or related field is required.
• Licensure and Certifications: Driver’s license and auto liability insurance, required.
• Experience: 3–5 years of experience in a healthcare regulatory or quality improvement environment. Previous leadership and project management experience. Must have demonstrated analytical and data interpretation skills and possess strong verbal and written communication abilities.

Work Environment: This position will spend 80% of work time sitting while performing work in a standard office environment. This position will spend 20% of work time standing and/or walking short distances while pushing, pulling, lifting and/or carrying up to 50 lbs. This position may be exposed to communicable disease. This position will require travel among system facilities.