Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the PC Tech Supervisor reports to the Technology Services Manager. This position is responsible for the daily oversight of the PC Tech Team.

Essential Position Responsibilities

• Lead recruitment efforts in partnership with manager
• Serve as mentor to support PC tech team in accomplishing goals
• Research and present recommendations for hardware, software, and vendors
• Assist in maintaining accurate inventory of supplies
• Coordinate and execute significant organization department moves as it relates to technology
• Assist with development and implantation of policies and procedures
• Create report on technical findings
• Provide proactive support and preventative maintenance of network systems
• Participate in enterprise-wide application and system upgrades
• Create, update, and ensure timely completion of helpdesk tickets
• Partner with internal and external clients to resolve issues
• Support multiple devices including computers, laptops, printers, and scanners
• Assist with device imaging and replacement

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certifications: CompTIA A+ and Network+, preferred.
• Experience: Minimum 4 years previous experience in an information technology role, required.

Work Environment: This position spends the majority of time sitting (up to 80% of work time) with frequent walking of short distances while pushing, pulling, lifting, and/or carrying up to 50 pounds (up to 20% of work time). This position functions within a clerical/computer sciences office environment.