Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Office Coordinator reports to the Clinic Manager. This position is responsible for supervision daily administrative tasks to ensure smooth front office operations, including handling correspondence, scheduling appointments, ordering supplies, managing filing systems, and providing support to staff and visitors. Responsibilities for this position involve multitasking, strong communication, organizational skills, proficiency with office software, and attention to detail.

Essential Position Responsibilities

• Engage with customers, patients, guests, staff and providers in a positive and professional manner and communicate effectively, at times serving as the first point of contact.
• Perform clerical and administrative duties in an effective and efficient manner, including scheduling appointments, registering patients, collecting payments, verifying insurance eligibility, manage email and mail.
• Ensure all documents are scanned appropriately into the electronic medical record system.
• Provide information to interdisciplinary team, as appropriate.

Qualifications

• Education: High School Diploma or GED
• Licensure and Certifications: N/A
• Experience: Two years of previous medical office experience, required. Familiarity with medical terminology as well as various medical insurance carriers, required.

Work Environment: This position will spend 80% of the time sitting while performing work in a standard office setting and 20% of work time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.