Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The Epic & IS Applications, Trainer II reports directly to the Training Manager, Epic & IS Applications. This position is responsible for leading training sessions, supporting curriculum development, and providing advanced troubleshooting for Electronic Health Records (EHR) and Information Services Applications. This role ensures that users gain a comprehensive understanding of Epic and Information Services systems.

Essential Position Responsibilities

• Deliver instructor-led training sessions and workshops on Epic and Information Services Applications.
• Contribute significantly to the development and refinement of training materials and curriculum specific to Epic.
• Provide second-level support for complex issues within the Epic training environment.
• Assist the Training Manager in coordinating Epic training sessions and managing training resources.
• Mentor and support Trainer I staff members.
• Monitor and evaluate user performance and provide detailed reports to the Training Manager.

Qualifications

• Education: High School Diploma or GED; Associate’s degree or higher in a related field (such as Healthcare, Education, Information Technology) preferred.
• Licensure and Certifications: EPIC certification in one relevant modules or additional certifications in training, education, or healthcare fields (e.g., Certified Professional in Healthcare Information and Management Systems - CPHIMS)
• Experience: Minimum of 3 years of experience in a healthcare or educational setting; demonstrated ability to develop and deliver training materials and sessions; experience with adult learning principles and instructional design

Work Environment

This position will primarily involve delivering training sessions in a classroom environment focused on Epic and applications, mentoring junior trainers, and working in an office environment. Sitting 60% of the time and standing, walking, upright movement 40% of the time.