Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Social Services – Clerical Coordinator reports to the PACE Center Manager. This position is responsible for providing social work resources and case management assistance to participants. This position supports the Social Services team in assisting internal and external clients to increase independence and community integration through a model of self-determination for participants.

Essential Position Responsibilities

• Review care plans with participants and their families to educate regarding resources, as appropriate
• Actively participate in interdisciplinary team meetings to obtain and share necessary information regarding participant care, as appropriate.
• Assist participants in completing advance directives and guardianship paperwork.
• Assist the social services team and recreation coordinator in securing community resources to meet participant needs.
• Provide case appropriate educational materials to participants and families regarding problem solving around care-giving issues.
• Accompany and transport participants to outside social service-related appointments and recreational activities as needed.
• Track, monitor, and document completion of services for counseling, psychiatry, recreation, and other social services.
• Maintain detailed and accurate records in accordance with social work and electronic medical record (EMR) documentation standards.
• Develop and distribute community networks and resources for elderly population of diverse ethnic and cultural backgrounds
• Serve as a participant advocate regarding benefits and services through government and community agencies.
• Conduct home visits and ensure all necessary resources are provided with direct instruction and guidance and training from social services team, as appropriate for support staff role.
• Maintain confidentiality of participants adhering to HIPAA guidelines.

Qualifications

• Education: High School Diploma or GED, required.
• Licensure and Certifications: CPR, required. Drivers license and auto liability insurance, required.
• Experience: Minimum of one-year experience working with frail and elderly population is required. Experience working in a social services or psychiatric related field is preferred.

Work Environment: This position will spend 80% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This position will spend 20% of time sitting while performing work in a standard office environment. This position will require travel amongst system facilities and participant homes.