Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Call Center Registration Specialist reports to the Manager of Pre-Admissions. This

position is responsible for pre-registering patients with pre-scheduled services.

Essential Position Responsibilities

• Maintain effective working relationships with internal and external clients
• Assist patients with pre-registering for appointments by obtaining insurance information, collecting payments, and patient demographic information
• Enter collected information into appropriate software system
• Verify insurance eligibility and benefits
• Review information entered into electronic medical record and billing software to ensure accuracy
• Other duties, as assigned

Qualifications

• Education: High school diploma or GED
• Licensure and Certifications: N/A
• Experience: Previous experience with medical billing, coding, or preferred.

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.