Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the PACE Program Director reports directly to the Vice President, Strategic Sourcing (the “VP”). This position is responsible for the strategic leadership, operational oversight, and clinical excellence of the organization’s Program of All-inclusive Care for Elderly (“PACE”) program. This role ensures the delivery of high-quality, compliant, and patient-centered care across the PACE program. This position is responsible for leading a multidisciplinary team, driving performance metrics, financial management, ensuring regulatory compliance, identifying key areas for business development, and contributing to growth and innovation for PACE program and participants.

Essential Position Responsibilities

• Develop and implement a strategic plan for the PACE program and services, including program development, growth initiatives, capital planning, and workforce management, including recruitment, retention, and development.
• Manage clinical operations, including nursing, therapy, and other healthcare services to ensure the program provides comprehensive care for seniors.
• Oversee daily operations of PACE, ensuring efficient workflows, resource utilization, and patient safety.
• Oversee the delivery of services to participants, including medical, social, and personal care services.
• Ensure the highest standards of quality of care, compliance with regulatory requirements, and patient safety are operationalized and maintained.
• Prepare and manage the budget and financial performance for PACE operations, including cost control, revenue generation, and maximizing profitability and growth working directly with accounting, operations team, and senior leadership.
• Direct the annual Medicare Part D bid process and working in tandem with our TPA and the Washington Regional accounting team to ensure that goals are met, and the bid is completed in a timely manner.
• Develop and implement productivity measures and methods of budget control within assigned areas of responsibility to further the mission, values, and strategic plan.
• Monitor Key Performance Indicators (KPIs) and identify opportunities for process improvement, implement new technologies and best practices, and promote a culture of continuous improvement.
• Establish and maintain strong relationships with community members and partners, patients, clinical staff, payers, and other key stakeholders, fostering effective communication and collaboration, to support program goals and participant well-being.
• Actively participate within operations team and with senior leadership on long range planning that promotes the System’s strategic plan and supports future community health needs.
• Provide a framework and collaborative culture in which clinical care staff and leaders can effectively plan, direct, coordinate, provide, and improve health care services.
• Lead, develop, and motivate a team within PACE driving initiatives, performance, and engagement and focusing on Washington Regional’s mission, values, and strategic plan.
• Oversee and ensure the development and implementation of standards, policies and procedures, education and training, critical paths, and other processes which integrate PACE services across the System.
• Ensure compliance with all applicable regulations, standards, and accreditation requirements.
• Actively participate with Hospital and System management to ensure that the Hospital is in compliance with hospital facility and environment of care accreditation standards of The Joint Commission and related federal, state and local regulatory requirements, including Medicare Conditions of Participation, Rules and Regulations for Hospitals and Related Institutions in Arkansas, as administered by the Arkansas Department of Health.
• Accurately assess needs and services to develop an organizational culture focused on continuously improving performance to meet the changing needs of the community.
• Focus on enhancing the patient experience and safety throughout the PACE program service area.

Qualifications

• Education: Master’s degree in a healthcare related field preferred.

• Seasoned PACE business leader with a minimum of seven (7) years of directly related healthcare leadership experience including data collection and analysis, leading teams and personnel to success around a common goal, experience and success in developing and implementing systematic changes and experience in implementing policy and procedures that perpetuate a customer centric environment.
• Possession of a valid Arkansas driver's license is a requirement for this job.
• Strong knowledge of PACE program regulations and reimbursement models
• Proven experience with clinical quality improvement, strategic growth and operational management

Professional Skills

• Demonstrated understanding and expertise in PACE program services.
• Approximately seven to ten years progressively more responsible related work experience which includes five to seven years supervisory and managerial experience, in order to effectively direct and manage activities within patient and customer experience and services.
• Advanced interpersonal skills necessary in order to provide effective leadership to subordinate personnel and effectively communicate with a wide variety of hospital personnel, community residents and outside agencies personnel.
• Advanced analytical skills necessary in order to develop and implement new policies techniques and procedures, determines need for capital equipment, personnel, expense and revenue budgets, and prepare special and recurring reports or analyses.

Distinguishing Features of the Department Head (DH) Position: Under general supervision of the VP, the Department Head is responsible for the administrative supervision over the PACE program services function of Washington Regional. The DH administers and coordinates the operations of this function to ensure proper management and effective operation of the delivery of care in accordance with established accreditation, regulatory and professional standards, together with applicable Hospital and System policies and procedures. Responsibility involves effective strategic planning and operational coordination with multiple Hospital and System support functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.