Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Billing Supervisor reports directly to the corresponding Business Office Manager. This position is responsible for coordinating the insurance billing function of the business office, and ensures the proper application of patient, insurance, and other payments. This position is responsible for supervising and training the billing coordinator. This position prepares weekly and monthly reports on third-party billings, account maintenance and management, and monitors for any issues, concerns, or delinquent accounts.

Essential Position Responsibilities

• Supervise the billing process and billing team to ensure timely and accurate billing practices.
• Respond effectively and efficiently to payor requests and denials through written and verbal appeals process.
• Participate in ADR/RAC audits as necessary, providing medical records and other requested information as appropriate.
• Verify and maintain accurate and complete information and records.
• Develop and maintain data collection and analysis process for weekly reporting.
• Provide timely follow-up on outstanding A/R utilizing assigned ATB worklist report, payor portals, phone inquiries, and written communications.
• Collect payments, deposits, outstanding balances, and other forms of account payments from patients.
• Manage work queue, emails, reports and coordinate and document insurance information and work tasks.
• Assist patients with questions regarding ongoing or outstanding bills and billing process.
• Identify potential concerns or issues and work with patient or patient representative to effectively resolve issues; escalate complex issues to leadership as necessary.
• Develop positive and productive relationships to ensure all patients, insurance companies, and team members actively participate in the billing process, as necessary and to ensure account accuracy and resolution of issues.
• Communicate effectively and accurately maintaining an environment of professionalism and understanding with patients, insurance companies, and team members.
• Meet and maintain established billing goals and initiatives, including A/R collections claim account goals of less than 30 days of aging accounts.
• Perform other related duties as assigned.

Qualifications

• Education: High School graduate or GED
• Licensure and Certifications: N/A
• Experience: At least 2 years previous billing experience with hospital and/or clinic claims. Previous experience with ICD-10, CPT, and MS-DRG coding, preferred.

Work Environment: This position will spend a majority of time working in a standard office environment where 80% of time is sitting or standing, performing office/clerical work and 20% of time walking. This position may lift up to 50 lbs. This position spends (up to 80% of work time sitting), while performing repetitive type actions with the hands and wrists using a computer keyboard, 10-key calculator, and telephone. Some local travel required.

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.