Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Home Health Director reports directly to the Chief Nursing Officer. This position is responsible for the strategic leadership, operational oversight, and clinical excellence of the organization’s home health services. This role ensures the delivery of high-quality, compliant, and patient-centered care across the home health program. This position is responsible for leading a multidisciplinary team, driving performance metrics, financial management, ensuring regulatory compliance, identifying key areas for business development, and contributing to growth and innovation within the home health sector.

Essential Position Responsibilities

• Develop and implement a strategic plan for home health services, including program development, growth initiatives, capital planning, and workforce management, including recruitment, retention, and development.
• Supervise clinical operations, including nursing, therapy, and other healthcare services.
• Oversee daily operations of home health, ensuring efficient workflows, resource utilization, and patient safety.
• Ensure the highest standards of quality of care, compliance with regulatory requirements, and patient safety are operationalized and maintained.
• Prepare and manage the budget and financial performance for home health operations, including cost control, revenue generation, and maximizing profitability and growth working directly with accounting, operations team, and senior leadership.
• Develop and implement productivity measures and methods of budget control within assigned areas of responsibility to further the mission, values, and strategic plan.
• Monitor Key Performance Indicators (KPIs) and identify opportunities for process improvement, implement new technologies and best practices, and promote a culture of continuous improvement.
• Build strong relationships with community members and partners, patients, clinical staff, payers, and other key stakeholders, fostering effective communication and collaboration.
• Actively participate within operations team and with senior leadership on long range planning that promotes the System’s strategic plan and supports future community health needs.
• Provide a framework and collaborative culture in which clinical care staff and leaders can effectively plan, direct, coordinate, provide, and improve health care services.
• Lead, develop, and motivate a team of managers and clinical care staff within home health services driving initiatives, performance, and engagement and focusing on Washington Regional’s mission, values, and strategic plan.
• Oversee and ensure the development and implementation of standards, policies and procedures, education and training, critical paths, and other processes which integrate home health services across the System.
• Ensure compliance with all applicable regulations, standards, and accreditation requirements.
• Actively participate with Hospital and System management to ensure that the Hospital is in compliance with hospital facility and environment of care accreditation standards of The Joint Commission and related federal, state and local regulatory requirements, including Medicare Conditions of Participation, Rules and Regulations for Hospitals and Related Institutions in Arkansas, as administered by the Arkansas Department of Health.
• Accurately assess needs and services to develop an organizational culture focused on continuously improving performance to meet the changing needs of the community.
• Focus on enhancing the patient experience and safety throughout the home health service area.

Qualifications

• Education: Master’s degree healthcare related field required.
• Arkansas Clinical Licensure is strongly preferred; Registered Nurse or APRN

• Seasoned home health business leader with a minimum of seven (7) years of directly related healthcare leadership experience including data collection and analysis, leading teams and personnel to success around a common goal, experience and success in developing and implementing systematic changes and experience in implementing policy and procedures that perpetuate a customer centric environment.
• Possession of a valid Arkansas driver's license is a requirement for this job.
• Strong knowledge of home health regulations and reimbursement models
• Proven experience with clinical quality improvement, strategic growth and operational management

Professional Skills

• Demonstrated understanding and expertise in healthcare home health services.
• Approximately seven to ten years progressively more responsible related work experience which includes five to seven years supervisory and managerial experience, in order to effectively direct and manage activities within patient and customer experience and services.
• Advanced interpersonal skills necessary in order to provide effective leadership to subordinate personnel and effectively communicate with a wide variety of hospital personnel, community residents and outside agencies personnel.
• Advanced analytical skills necessary in order to develop and implement new policies techniques and procedures, determines need for capital equipment, personnel, expense and revenue budgets, and prepare special and recurring reports or analyses.