Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Manager Pre-Admissions and Pre-Registration reports to the Director of Patient Financial Access. This position is responsible for managing the daily operations and functions of the Pre-Admissions department.

Essential Position Responsibilities

• Assist with development of the departmental budget including effectively managing funds through proper budgeting practices
• Interview, hire, and evaluate staff performance on a continuous basis, and when necessary, assist in resolving complex employee relations matters
• Ensure appropriate staffing levels are maintained
• Ensure all regulatory requirements are met in regard to scheduling services and procedures
• Develop and maintain processes to ensure accuracy in patient demographic and insurance information collected
• Develop and maintain processes to ensure medical necessity and precertification requirements are met by obtaining and reviewing clinical information
• Assist with creating policies and procedures to ensure goals and objectives of the department are met
• Manage the scheduling system to provide efficient flow of services
• Promote and facilitate continuous quality improvement activities and teams and makes recommendations to implement improved processes
• Communicate effectively with staff, consultants, and outside agencies to ensure all needed information is received
• Analyze issues presented and ensure proper solution is applied to remedy issue

Qualifications

• Education: High school diploma or GED, required. Associates or bachelor’s degree in healthcare or business, preferred.
• Licensure and Certifications: N/A
• Experience: Minimum 2 years’ experience in call center operations, preferred. Previous experience of medical and insurance terminology, preferred. Minimum 1-year experience in supervisory and/or management role, required. Previous experience with clinical acute care, required.

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting and/or carrying up to 50 lbs.