Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the PC Tech reports to the PC Tech Supervisor. This position is responsible for maintaining multiple hardware components and applications. This position will assist with triage, support, and resolution of issues reported to the helpdesk.

Essential Position Responsibilities

• Partner with senior techs and admins to learn and support multiple systems at a helpdesk level
• Create, update, and ensure timely completion of helpdesk tickets
• Partner with internal and external clients to resolve issues
• Support multiple devices including computers, laptops, printers, and scanners
• Assist with device imaging and replacement

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certifications: CompTia A+ and Network+, preferred.
• Experience: Previous experience in an information technology role, preferred.

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment. This position will spend 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 pounds.