Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Waiting Room Attendant reports to the Director of Surgical Services. This position is responsible for providing updates and information to surgery patients and guests.

Essential Position Responsibilities

• Provide excellent customer service to patients, family members, hospital staff, and physicians
• Engage and interact with patient, guests, and staff in an appropriate, positive manner
• Provide updates and relay information to surgery patients and guests as appropriate
• Answer and respond to incoming phone calls in an appropriate and professional manner
• Maintain cleanliness and restock hospitality station in Surgery waiting room

Qualifications

• Education: High School Diploma or GED
• Licensure and Certifications: CPR, required within 90 days of hire.
• Experience: Previous clerical and customer service experience, required. Bilingual, preferred.

Work Environment: This position will spend 90% of the time sitting and 10% of time standing and/or walking short distances. This position may be exposed to communicable diseases and bodily fluids. This position will serve a culturally and linguistically diverse patient population.