Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Value-Based Care Manager reports to the Director of Value-Based Programs. This position is responsible for supporting value-based care initiatives within primary care clinics, ensuring high-quality patient outcomes, efficient care coordination, and alignment with performance-based reimbursement models. This position works collaboratively with providers, care teams, coding, and leadership to implement workflows that improve patient care, identify and close care gaps, and enhance clinic performance in quality and cost metrics.

Essential Position Responsibilities

Care Coordination & Patient Management

• Assess patients' needs, both physical and psychosocial, and develop individualized care plans to address those needs.
• Conduct care management calls to identify and follow-up on care gaps, long-term care management, ER visits, and inpatient stays.
• Perform medication reconciliation and assist in chronic disease management.
• Provide education and support to patients and their families, empowering them to actively participate in their care and manage their health condition, including education for self-management strategies, preventive care, and treatment adherence.
• Facilitate transitional care management (TCM) for recently discharged patients.
• Perform other care and assessment activities as needed, including Medicare annual wellness visits.

Quality Improvement & Value-Based Care Support

• Monitor and report on key quality measures, including HEDIS, Medicare Advantage Star Ratings, ACO benchmarks.
• Partner and collaborate with clinic leadership and providers to implement workflows that optimize value-based care performance.
• Assist in identifying care gaps and developing strategies to improve patient outcomes.
• Participate in risk stratification and population health initiatives to identify high-risk patients.

Data & Reporting

• Serve as the primary source of value-based care data for the clinic, ensuring accurate reporting and performance tracking.
• Analyze clinic-level quality data to identify trends, root causes, and areas for improvement.
• Provide ongoing updates to clinic staff on progress toward value-based goals and best practices.
• Manage and maintain patient charts and upload information into payor portals.

Team Collaboration & Clinic Operations

• Conduct regular clinic meetings to inform staff about performance metrics and value-based initiatives.
• Implement workflows that align with value-based contracts and population health measures and provide ongoing education and training to clinic staff, physicians, and leadership ensuring efficiency and effectiveness of care team.
• Support front-office and clinical staff in understanding value-based care documentation and coding.
• Actively participate in interdisciplinary team meetings.
• Facilitate quality improvement projects aligning with areas of improvement, using PDSA cycles.

Qualifications

• Education: Graduate of an accredited nursing program.
• Licensure and Certifications: Unencumbered registered nursing license and CPR required.
• Experience: Previous clinic system experience and value-based programs, population health, or quality improvement preferred.

Work Environment: This position will spend a majority of time working in a standard office environment where 80% of time is sitting or standing, performing office/clerical work and 20% of time walking. This position may lift up to 50 lbs. Intermittent travel between clinics and hospital may be required.

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.