Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The Clinical Applications Analyst I reports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions.

Essential Position Responsibilities

• Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
• Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible

• Assist with the application design and implementation of enterprise-wide clinical systems
• Participate in customization, database building, testing, and troubleshooting of system functionality
• Ensure adequate documentation of system configuration and test results
• Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
• Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
• Ensure the safeguarding of protected health information
• Maintain communication through various resources and tools
• Monitor help desk software for new tickets and update and provide resolution for existing tickets
• Assist incoming customer calls and initiates new tickets as needed.
• Prepare and update project lists and timelines
• Perform proactive system monitoring for performance, response, and patches
• Actively seek opportunities to improve processes and systems
• Adhere to all information services policies, procedures and governance processes
• Participate in incident response and downtime procedures.

Qualifications

• Education: High school diploma or GED, required. Clinical license, preferred.
• Licensure and Certifications: Epic Dorothy Certification and Epic Comfort Care Certification required.

• Experience: Two years of clinical applications experience as an advanced user or support analyst, preferred.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.