Organization Overview, Mission, Vision and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The EHR & IS Applications Training Manager reports directly to the Executive Director of IS Applications, PMO, & Training. This position is responsible for overseeing the development, coordination, and delivery of training programs related to the System’s Electronic Health Records (EHR) and Information Services Applications across the organization. This role involves managing the training team, securing necessary resources, and ensuring that all users become proficient in the use of EHR and other critical applications during system implementation, onboarding, and ongoing training.

Essential Position Responsibilities

• Work with existing infrastructure to develop and maintain a Learning Management System (LMS) specifically designed for EHR and Information Services Applications while partnering with System Education Department and Director of Workforce Development.
• Communicate with project leadership regarding training milestones, policies, and decisions related to EHR and application training.
• Ensure the availability of training rooms, equipment, and other resources necessary for effective EHR training sessions while partnering with System Education Department and Director of Workforce Development.
• Develop and implement a training schedule that aligns with project timelines and user needs.
• Prepare and manage a realistic EHR training environment.
• Provide support and troubleshoot issues related to the EHR training environment.
• Coordinate the creation and maintenance of practice environments for EHR and other applications.
• Recruit, staff, and manage a team of trainers specialized in EHR and Information Services Applications.
• Develop and oversee the credentialing program for trainers, ensuring they are equipped to deliver high-quality training.
• Monitor and support the training of caregivers on EHR usage.
• Assess risks and issues related to the EHR training program and implement mitigation strategies.
• Develop and implement effective and efficient methods for delivering EHR and application training, including instructor-led, e-learning, and blended learning approaches.
• Develop and implement training requirements for system access and collaborate with leadership to enforce these standards.
• Develop ongoing training programs for new hires, system upgrades, and continuous education.
• Develop and disseminate a strategic vision for EHR and application training.
• Develop additional educational plans as required to meet the evolving needs of the organization.
• Lead efforts to transition from implementation-focused training to ongoing support and education post-go-live.
• Plan and execute a sustainable training program for EHR and applications post go-live.
• Oversee the development of refresher courses and skills enhancement training for end users.
• Collaborate with various departments to ensure continuous improvement in training delivery.

Qualifications

• Education: Bachelor’s degree in education, healthcare, information technology, or related field required. Master’s degree in education, healthcare, information technology, or a related field preferred.
• Licensure and Certifications: EHR certification in relevant modules required. Additional certifications in project management, training, or healthcare fields (e.g., Project Management Professional - PMP, Certified Professional in Healthcare Information and Management Systems - CPHIMS) preferred.

• Experience: Minimum of 5 years of experience in a healthcare or educational setting. Extensive experience in project management, adult education, and EHR application training. Proven ability to manage and lead training teams, develop training strategies, and oversee EHR implementation or upgrade projects. Proven experience in curriculum development, training needs assessment, and advanced instructional design

Work Environment:
This role will predominantly involve working in an office environment with occasional onsite presence as required. Sitting 60% of the time and standing, walking, upright movement 40% of the time.