Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of System Support Coordinator reports to the Executive Director of Central Billing. This position is responsible for building and maintaining insurance contract profiles in the facility’s financial system to ensure accurate reimbursement is received from payors.

Essential Position Responsibilities

• Continually review for current information regarding reimbursement methodologies in order to maintain contract profiles current with expected reimbursement rates for all insurance payers
• Create and maintain a timeline for expected contract updates
• Provide effective communication of any reimbursement changes or changes to billing policies to the necessary staff members
• Review any discrepancies in the expected reimbursement calculations and address, as necessary
• Review questions about the contracts and interpret contact language, as requested
• Maintain current assigned insurance guidelines, policies, and procedures related to payment of claims
• Share any concerns about contract language or reimbursement obstacles with the PHO and work with them to find a solution to those issues
• Partner with leadership to establish performance optimization strategies
• Assist with special projects, as needed
• Other duties as assigned

Qualifications

• Education: High school diploma or GED, required.
• Licensure and Certifications: N/A
• Experience: Minimum 2 years of prior medical billing experience, required. Previous experience with CPT, HCPCS, and ICD-10 coding guidelines, preferred.

Work Environment: This position will spend 90% of work time sitting while performing work in a standard office environment and 10% of time standing and/or walking while occasionally pushing, pulling, lifting and/or carrying up to 50 lbs.