Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the PC Tech Runner reports to the Technology Services Manager. This position is responsible for assisting the PC Techs with various technology objectives and projects.

Essential Position Responsibilities

• Perform computer, desktop phone, mobile device, and printer endpoint imaging, inventory, installation, relocation, and functional verification
• Assist PC Techs and system administrator teams with trouble shooting and resolution of issues
• Partner with PC Techs and admins to learn and support multiple systems at a helpdesk level I
• Create, update, and resolve helpdesk tickets and ensure ticket documentation is maintained appropriately

Qualifications

• Education: High school diploma or GED
• Licensure and Certifications: Valid Arkansas drivers license and auto liability insurance, required. Certification in CompTia A+ and/or Network+, preferred.
• Experience: Previous experience in a customer service role, preferred.

Work Environment: This position will spend 60% of time sitting while performing work in a standard office environment and 40% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.