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Pre-Registration Specialist (M- F 9am - 5:30pm)\n \n \n \n \n\n \n \nFull Time\n \n \n \n \n\n \n \nWashington Regional Medical Center - Fayetteville, AR\n \n \n \n \n\n \n \nPre-Registration\n \n \n \n \n\n \n \n1st\n \n \n \n \n\n \n \n \n \n \n \n \n\n \n \nJO-2308-49717\n \n \n \n \n\n \n \n8/31/2023\n \n \n \n \n\n \n \nGeneral Support\n \n \n\n
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Position Overview
The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

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Essential Duties & Responsibilities

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    \n
  • Works as a team player to provide quality patient care, whether direct or indirect
  • \n
  • Each employee will assist other team members in accomplishing their job duties as assigned
  • \n
  • Must possess excellent communication skills and provide high quality customer service to the patient or family.
  • \n
  • Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.
  • \n
  • Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.
  • \n
  • Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.
  • \n
  • Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.
  • \n
  • Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.
  • \n
  • Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.
  • \n
  • Must be able to give directions to place of service.
  • \n
  • Must have excellent computer skills with ability to work within multiple system simultaneously.
  • \n
  • Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.
  • \n
  • The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.
  • \n
  • Completes other duties as assigned.
  • \n
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Credentials & Education Required
Technical Competence –Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

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Required Education & Experience

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    \n
  • Equivalent of High School diploma with 0 to 2 years medical office experience desired.
  • \n
  • Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.
  • \n
  • Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department
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\n \n \n ","datePosted":"2023-09-13T15:06:03.056Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Washington Regional Medical Center","sameAs":"https://wregional.com","logo":"https://cdn.filestackcontent.com/IGBt6LdwQWqQaEa18Zwj"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fayetteville, AR, USA"}}}

Pre-Registration Specialist (M- F 9am - 5:30pm)

Washington Regional Medical Center

Washington Regional Medical Center

Fayetteville, AR, USA
Posted on Wednesday, September 13, 2023
Pre-Registration Specialist (M- F 9am - 5:30pm) Full Time Washington Regional Medical Center - Fayetteville, AR Pre-Registration 1st   JO-2308-49717 8/31/2023 General Support

Position Overview
The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

Essential Duties & Responsibilities

  • Works as a team player to provide quality patient care, whether direct or indirect
  • Each employee will assist other team members in accomplishing their job duties as assigned
  • Must possess excellent communication skills and provide high quality customer service to the patient or family.
  • Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.
  • Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.
  • Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.
  • Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.
  • Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.
  • Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.
  • Must be able to give directions to place of service.
  • Must have excellent computer skills with ability to work within multiple system simultaneously.
  • Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.
  • The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.
  • Completes other duties as assigned.

Credentials & Education Required
Technical Competence –Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

Required Education & Experience

  • Equivalent of High School diploma with 0 to 2 years medical office experience desired.
  • Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.
  • Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department