Pre-Registration Specialist (M- F 9am - 5:30pm)\n \n \n \n \n\nEmployment Type:\n \n \nFull Time\n \n \n \n \n\nLocation:\n \n \nWashington Regional Medical Center - Fayetteville, AR\n \n \n \n \n\nDepartment:\n \n \nPre-Registration\n \n \n \n \n\nShift:\n \n \n1st\n \n \n \n \n\nFTE:\n \n \n \n \n \n \n \n\nJob Number:\n \n \nJO-2308-49717\n \n \n \n \n\nDate Posted:\n \n \n8/31/2023\n \n \n \n \n\nCategories:\n \n \nGeneral Support\n \n \n\n

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Position Overview
The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

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Essential Duties & Responsibilities

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• Works as a team player to provide quality patient care, whether direct or indirect
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• Each employee will assist other team members in accomplishing their job duties as assigned
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• Must possess excellent communication skills and provide high quality customer service to the patient or family.
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• Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.
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• Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.
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• Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.
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• Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.
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• Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.
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• Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.
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• Must be able to give directions to place of service.
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• Must have excellent computer skills with ability to work within multiple system simultaneously.
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• Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.
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• The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.
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• Completes other duties as assigned.
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Credentials & Education Required
Technical Competence –Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

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Required Education & Experience

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• Equivalent of High School diploma with 0 to 2 years medical office experience desired.
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• Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.
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• Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department
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\n \n \n ","datePosted":"2023-09-13T15:06:03.056Z","validThrough":"2024-01-03","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Washington Regional Medical Center","description":"Washington Regional Medical System is a community-owned, locally governed, non-profit organization located in Northwest Arkansas. Washington Regional employs over 3,300 team members and serves the region with a 425-bed medical center, over 50 clinic locations and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. Washington Regional is committed to improving the health of people in the communities it serves through compassionate, high-quality care, prevention, and wellness education. Washington Regional is located in Fayetteville, in the heart of the scenic Ozark Mountains of Northwest Arkansas, an area that consistently ranks as one of the best places to live and raise a family in the United States. As one of the nation’s fastest-growing metropolitan areas, Fayetteville has become a center of culture, commerce and entrepreneurialism. The surrounding area is home to three Fortune 500 companies, and the area boasts first-class performing arts centers, award-winning restaurants, vibrant festivals and live music venues. Nestled in the foothills of the Ozark Mountains, Fayetteville offers easy access to the Buffalo River – America’s first national river – and nearby biking and hiking trails that have been recognized by Outside magazine and National Geographic.","numberOfEmployees":1446,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Fayetteville, AR, USA"}}],"sameAs":"https://wregional.com","url":"https://wregional.com","logo":"https://cdn.getro.com/companies/b8515f7f-edf1-5c8b-939b-b1eed2f9bcb6","memberOf":{"@type":"Organization","name":"Northwest Arkansas","description":"Follow along as we share ALL things Northwest Arkansas: stories, accolades, events, cool jobs, culture & everything else that makes NWA the place to be.","logo":"https://cdn.filepicker.io/api/file/kKijte8iRQqAhYfv4ho6","url":"talent.careersnwa.com"},"keywords":"Community and Lifestyle, Government and Military, Health"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fayetteville, AR, USA"}}}