Pre-Registration Specialist (M- F 9am - 5:30pm)\n \n \n \n \n\nEmployment Type:\n \n \nFull Time\n \n \n \n \n\nLocation:\n \n \nWashington Regional Medical Center - Fayetteville, AR\n \n \n \n \n\nDepartment:\n \n \nPre-Registration\n \n \n \n \n\nShift:\n \n \n1st\n \n \n \n \n\nFTE:\n \n \n \n \n \n \n \n\nJob Number:\n \n \nJO-2308-49717\n \n \n \n \n\nDate Posted:\n \n \n8/31/2023\n \n \n \n \n\nCategories:\n \n \nGeneral Support\n \n \n\n

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Position Overview
The role of Call Center Pre-registration is responsible for scheduling clinic appointments, calculating estimates and collecting payments.

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Essential Duties & Responsibilities

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• Works as a team player to provide quality patient care, whether direct or indirect
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• Each employee will assist other team members in accomplishing their job duties as assigned
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• Must possess excellent communication skills and provide high quality customer service to the patient or family.
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• Greets all persons via telephone in a friendly, welcoming manner and performs duties in a HIPAA-Compliant manner.
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• Processes scheduled patients by contacting persons who are scheduled for clinic services in the next 30 days.
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• Obtains or verifies demographic, emergency contact and other applicable information is entered or updated in the computer system in the prescribed manner.
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• Obtains insurance information, verifies eligibility and benefits. Asks MSP questions and other regulatory screening that may be required.
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• Reviews outstanding balances and advises patient of payment policies. Ensures all edits are cleared and visit is ready for check in upon arrival to the clinic.
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• Advises patient to bring insurance cards to be scanned upon arrival and provides information relevant to the type of appointment scheduled.
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• Must be able to give directions to place of service.
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• Must have excellent computer skills with ability to work within multiple system simultaneously.
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• Ability to identify and report duplicate medical records and follow processes to prevent and eliminate the creation of duplicates.
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• The individual must be adaptable and flexible with ability and willingness to assist in other areas as requested.
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• Completes other duties as assigned.
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Credentials & Education Required
Technical Competence –Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise and maintains credibility with others on technical matters

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Required Education & Experience

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• Equivalent of High School diploma with 0 to 2 years medical office experience desired.
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• Ability to understand computerized billing systems and software utilized to manage such processes. (e.g. Excel) for reporting purposes.
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• Working knowledge of medical and insurance terminology as would be acquired by working in a medical practice or hospital department
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