Position Summary...

What you'll do...

Role summary:
The Senior Manager, Technology Operations, leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in program and financial management, stakeholder engagement, and technology strategy to drive operational excellence. The position involves coordinating cross-functional teams, managing risks, and ensuring timely delivery within budget. The incumbent will translate business needs into actionable technology solutions, foster collaboration, and influence decision-making to optimize performance. Strong communication and leadership skills are essential to support continuous improvement and achieve impactful business outcomes.
About the team:
Our team within Walmart eCommerce’s Fulfillment Experience organization focuses on enhancing the order process to be simpler, more reliable, and easier to manage. We address challenges across the order lifecycle, including modifications, delivery tracking, substitutions, and issue resolution. By combining customer focus, data-driven problem solving, and cross-functional collaboration, we partner with Product, Engineering, Design, and Operations teams to solve complex problems at scale. Our work drives measurable improvements in customer experience and business outcomes, supporting Walmart’s commitment to operational excellence and innovation.
What you'll do:

• Identify customer pain points, uncover root causes, and prioritize opportunities using customer insights, operational data, and competitive benchmarking.
• Build business cases, quantify financial and customer impact, and define success metrics to inform investment decisions.
• Develop roadmaps that expand customer self-service capabilities across order tracking, returns, cancellations, and amendments.
• Partner with Product, Design, Engineering, and Operations to define requirements, align on solutions, and drive execution.
• Own business outcomes by measuring results and improving customer experience, order quality, operational efficiency, and cost to serve.

What you'll bring:

• 5+ years of experience in business or product operations, strategy, process improvement, or a related field.
• Passion for understanding customer pain points and developing customer-first solutions.
• Strong analytical skills with the ability to identify root causes, translate data into insights, and make actionable recommendations.
• Proven ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives.
• A self-starter who thrives in ambiguity, takes ownership, and drives results.
• Experience in eCommerce, retail operations, or customer experience strategy.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.