Position Summary...

What you'll do...

Role summary:
The (USA) Specialist, Enterprise Business Services plays a critical role in supporting business strategies by analyzing initiatives, interpreting data, and providing actionable recommendations aligned with organizational goals. This position ensures compliance with applicable laws and company policies while managing complex customer service issues and benefits administration. The role involves coordinating with multiple stakeholders to resolve escalated concerns, maintaining system security and access, and supporting technical equipment and software needs. The specialist contributes to continuous improvement efforts and fosters effective communication to enhance operational performance and service delivery.
About the team:
The Enterprise Business Services team supports business operations through data analysis, regulatory compliance, and effective communication. Collaborating with management and partners, the team drives process improvements, enforces policy adherence, and executes key initiatives. Members provide administrative support, conduct quality control, and facilitate training to maintain high standards. The team upholds integrity, accountability, and continuous improvement, delivering accurate insights and supporting compliance efforts. This professional environment encourages collaboration and growth, enabling the achievement of business objectives aligned with Walmart’s standards.
What you'll do:

• Support business areas by analyzing initiatives, interpreting data, and providing recommendations aligned with organizational goals.
• Manage compliance with applicable laws, regulations, and company policies through monitoring and implementing human resource processes.
• Handle escalated customer service issues, providing benefits education, technical support, and resolving complex inquiries.
• Coordinate equipment, software, and network requests, ensuring timely fulfillment and system maintenance.
• Administer security access protocols, maintain confidential information, and support remote access environments.
• Collaborate with stakeholders to prioritize tasks, communicate progress, and identify improvement opportunities.

What you'll bring:

• Proven experience in regulatory compliance and benefits administration within a complex business environment.
• Strong analytical skills to interpret data and translate findings into actionable business recommendations.
• Ability to manage escalated customer service issues with professionalism and effective communication.
• Proficiency in coordinating with multiple stakeholders, including internal teams and third-party administrators.
• Knowledge of security protocols and experience managing access controls and confidential information.
• Demonstrated commitment to ethical standards, integrity, and adherence to company policies.
• Capacity to adapt to change, prioritize tasks, and collaborate effectively across teams.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00 - $35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Benefits, Customer Service, Microsoft OfficeBachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

805 Se Moberly Ln., Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.