Position Summary...

What you'll do...

Role summary:
The Sr. Manager, Rewards & My Metrics Fidelity leads fidelity strategy and operational rigor for this workstream across the Spark Driver platform. Owning mechanisms that protect rewards and metricsaccuracy and compliance by improving issue detection, triage, investigation, escalation, and resolution. This leader partners closely with Product, Engineering, Earnings Governance, Legal, Support, and defects workstreams to identify root causes, reduce repeat issues, and build scalable solutions. Success requires strong program leadership, sound judgment, technical curiosity, and the ability to translate complex issues into clear action plans and executive-ready updates.
About the team:
The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.
What you'll do:

• Strategy & Roadmap: Lead fidelity strategy definition for Rewards and My Metrics and execute to increase driver trust and governance compliance.
• Program Leadership: Build fidelity mechanisms, operating cadences, and standard procedures that improve Rewards & My Metrics reliability at scale.
• Insights & Performance Management: Partner with Analytics and Data Science to investigate, generate insights and establish KPIs to track performance.
• Coss-Functional Partnership: Partner with Product, Engineering, Data Science, Legal, and Governance to identify defects, close process gaps, and strengthen reconciliation accuracy.
• Business Case Development: Translate findings from investigations and root cause analyses into product improvements, while providing leadership with execution progress.

What you'll bring:

• Bachelor’s degree and 6+ years of experience in program management, strategy consulting, or platform operations within complex cross-functional environments.
• Experience moving between executive-level thinking and detailed investigative work.
• Strong track record of improving governance, resolving issues, and designing scalable operating models.
• Demonstrated experience collaborating/influencing across multiple stakeholder groups.
• Exceptional presentation skills with strong experience building and leading executive presentations.
• Expert in selecting the right metrics and KPIs to track and manage business goals.
• Experienced working with product, Legal, Governance, and tech teams to design solutions to business problems and building business cases for program needs.
• End-to-end project management skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.