Position Summary...

What you'll do...

Role summary:
The Senior Manager, Business Development (Client Experience) supports facility services by driving the execution of client strategies across multi-site maintenance operations. This role owns key client partnerships and serves as the voice of the client within the organization. The Senior Manager leads cross-functional coordination and delivers measurable service and operational outcomes by translating business objectives into actionable plans that improve work order performance, strengthen client retention, and enable scalable growth. This role also leads performance management, business reviews, and expansion efforts while driving process improvement and operational consistency, advancing Upstream Facility Services’ commitment to reliability, efficiency, and long-term client value.
About the team:
Upstream Facility Services provides facility maintenance solutions for multi-site commercial businesses across the U.S. Through a self-performed, multi-trade model, we focus on speed, quality, and accountability. We manage millions of annual work orders across a multi-billion-dollar portfolio, supporting both Walmart, Sam's Club and external clients. Our team is building a scalable, client-focused model that delivers consistent results and long-term value. We prioritize efficient operations, strong service standards, and continuous improvement to drive performance, optimize resources, and support growth across the enterprise.
What you'll do:
You will own client relationships within facility services, delivering a consistent, high-quality experience across multi-site operations.

• Lead cross-functional alignment to ensure effective work order execution and service delivery
• Oversee performance by analyzing metrics, trends, and proposal activity to drive improvement plans
• Lead business reviews using operational insights to influence decisions
• Own escalations and complex work order issues, facilitating resolution between clients and internal stakeholders, ensuring timely resolution, root cause identification, and long-term corrective actions
• Review proposals for accuracy, timeliness, and alignment to scope and pricing
• Execute expansion opportunities across services, locations, and trades
• Drive project management and process improvement to optimize workflows and support scalable growth

What you'll bring:
You are a strong communicator and relationship builder who can manage complexity, work across teams, and use data to drive decisions. You are comfortable operating in a fast-growing business where processes evolve and scalability matters.

• Bachelor’s degree or equivalent experience; 3+ years in account management, client experience, or service operations
• Experience in facility services or multi-site operations preferred
• Proven ability to influence across teams
• Strong stakeholder management, conflict resolution, and negotiation skills in complex client environments
• Ability to analyze metrics and data to drive actionable improvement plans
• Strong project management and organizational skills
• Experience resolving escalations and complex issues
• Ability to identify and execute growth opportunities

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Accounting, Finance, Marketing, or related field and 3 years’ experience in business development, market development, product development, or relevant area OR 5 years’ experience in business development, market development, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in sales., Master’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field, Supervisory experience, Working with cross-functional teams

Primary Location...

814 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.