Position Summary...

What you'll do...

Role summary:

Are you an experienced crisis professional ready to take the next step? As a Lead Specialist on our Crisis Support team, you bring deep operational expertise in incident monitoring, reporting, and stakeholder communication—while also mentoring peers and setting the standard for excellence in a fast-paced, 24/7 environment. This role operates on a rotating schedule, with shifts changing every four months. Team members work 10-hour shifts, followed by three consecutive days off, ensuring comprehensive coverage 24/7/365. This structure provides both extended rest periods and consistent operational support throughout the day.

About the team:

The Walmart Emergency Operations Center (EOC) is a 24/7/365 global crisis monitoring and reporting center that intakes critical incidents including infrastructure incidents, threats related to criminal activities, geo-political crises, weather-related emergencies, and other events that may impact Walmart associates, customers, facilities, or operations worldwide.

What you'll do:

•Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders with precision and urgency.
• Maintain and uphold department standards for response metrics and customer service level expectations, serving as a quality benchmark for the team.
• Create and review departmental reports including emergency alerts, situational summaries, and data summaries for leadership and stakeholder briefings.
• Coordinate and fulfill information requests from Legal, HR, and external agencies.
• Model and reinforce compliance with company policies, procedures, and Walmart’s standards of ethics and integrity.
• Champion the implementation of business solutions through structured testing, continuous feedback, and rigorous quality assurance.
What you'll bring:

• You’re detail-oriented and can distill complex information under pressure.
• You take initiative and set the bar for quality within your team.
• You communicate with clarity and confidence, earning the trust of stakeholders at all levels.
• You have a mentor mindset—you help teammates grow and succeed.
• You thrive in a structured, shift-based environment and adapt quickly to evolving situations.
• 1+ year of experience in intelligence, corporate security, law enforcement, or a related field.
• Bilingual preferred – English/Spanish.
• Demonstrated leadership or supervisory experience; ability to guide peers and junior team members.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Human Resources, Emergency Management, Risk Management, Security, or related field OR 2 years’ experience in security, emergency management, risk management, law enforcement, fire service, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising AssociatesMasters

Primary Location...

703 Associate Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.