Position Summary...

The Senior Manager – Reverse Supply Chain Operations is responsible for leading and optimizing the returns process for Sam’s Club. This role ensures compliance with contractual obligations, drives operational efficiency, and delivers financial recovery targets. It requires strong collaboration across merchants, legal, and analytics teams to maintain seamless reverse logistics operations.

What you'll do...

• Lead Reverse Supply Chain Operations: Oversee all aspects of returns processes, ensuring timely and accurate execution of policies.
• Manage Contracts and Compliance: Validate supplier agreements, monitor adherence to return policies, and resolve disputes with vendors and merchants.
• Analyze Data and Report Performance: Prepare recovery rate reports, analyze financial metrics, and present insights to leadership and cross-functional teams.
• Drive Project and Transition Planning: Develop and execute transition plans for operational changes, including coordination during organizational shifts or LOA periods.
• Collaborate Across Teams: Partner with merchants, legal, and analytics teams to align on reverse supply chain initiatives and communicate updates effectively.

What you'll bring:

• Education: Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
• Experience: Minimum 5 years in reverse logistics or supply chain operations with proven leadership in process optimization.
• Analytical Skills: Ability to interpret complex data, develop performance reports, and use reporting tools effectively.
• Contractual Knowledge: Understanding of vendor agreements, compliance standards, and dispute resolution practices.
• Communication & Collaboration: Strong interpersonal skills to work across merchants, legal, and analytics teams.
• Project Management: Experience in planning and executing operational transitions and managing cross-functional initiatives.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related
area OR 6 years’ experience in logistics, distribution, transportation, or related area.
2 years’ experience with advanced functionality of Microsoft Office.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Dispatch, Fleet Management, Network Analysis, Retail Logistics OperationsMasters: Business, Masters: Logistics, Masters: Supply ChainProject Management - Project Management Professional - Certification, Six Sigma - Certification

Primary Location...

805 Respect, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.