Position Summary...

(USA) Director, Communications - Content Experience & Creative - Creative Production & Content Operations
Location: Bentonville, AR

Walmart Global Communications is scaling the way we produce and deliver creative work—without compromising craft. This role leads the function that connects enterprise content strategy to coordinated creative production and content delivery—so work ships consistently, efficiently and at the craft level our brand demands.

As Director, Creative Production, Content Operations & Project Management, you’ll run the production function end-to-end—how we build, how we coordinate, and how we deliver. You’ll lead high-stakes creative production, build the operating system that makes work repeatable, and drive the project discipline that keeps teams aligned from kickoff through launch.

This is a hands-on leadership role for someone who thrives at the intersection of creative excellence and operational clarity—someone who can raise the bar while making it easier to hit.

Core focus areas:
•Creative Production: shape the production approach—scope, resourcing, budget, partners, and quality from concept through final.
•Content Operations: build the workflows, standards, and tools that help teams produce and publish with speed and consistency.
•Project Management: drive delivery—milestones, dependencies, communication, risk management, and a predictable cadence.

What you'll do...

Lead Creative Production

• Design the production plan for high-impact initiatives: clarify what we’re making, what “great” looks like and what it takes to produce it.
• Translate creative intent into executable requirements—aligning teams early on feasibility, craft approach, timeline and cost.
• Build resourcing strategies that flex across in-house talent and external partners, while protecting quality and speed.
• Co-own vendor and partner performance (e.g., SOWs, onboarding, expectations, feedback loops) so external support feels like an extension of the team.
• Establish production quality checkpoints so work doesn’t “arrive late” at review—quality is baked in throughout the process.
  

Build Content Operations

• Create a clear operating model that reduces ambiguity: how requests come in, how work gets prioritized, how decisions get made and how handoffs happen.
• Build workflows that support scale without feeling bureaucratic—right-sized for the work, transparent to stakeholders and resilient under volume.
• Set standards and governance that improve consistency: briefs, asset readiness, review paths, versioning and “definition of done.”
• Own the tool stack that supports the work (planning, tracking, intake, reporting), and continuously improve how it’s used.
• Develop playbooks, templates and working norms that help teams execute confidently—especially across functions, creative disciplines and time zones.
  

Run Project Management

• Establish a predictable delivery rhythm: planning cadences, progress checkpoints, escalation paths and stakeholder updates.
• Drive alignment across teams and leaders—surfacing dependencies early and making tradeoffs visible before they become blockers.
• Bring clarity to complex workstreams: who owns what, what decisions are needed and what “done” means at each stage.
• Create visibility into delivery health through lightweight reporting—helping leaders understand what’s on track, what’s at risk and what needs action.
  

Lead the team and the partnerships

• Build and develop a high-performing team spanning creative producers, program/project managers, and operations specialists.
• Partner tightly with creative leadership, content strategy, channel/platform owners, and enablement partners to ensure work is designed for downstream success.
• Advocate for smarter ways of working—removing friction, improving collaboration and raising the bar on craft and execution simultaneously.

What you’ll bring:
Experience

• 10+ years leading across creative production and production enablement (ops/PM) in an in-house studio, agency, media org, or similarly complex environment.
• Led delivery of cross-disciplinary work (design, motion/film, digital, editorial/photography) in partnership with platform/channel stakeholders, from intake through launch.
• Built and led teams spanning producers, project/program managers, and operations leads—including coaching, performance development, and team design.
• Owned budget and resourcing strategy, including external partner/vendor management, SOWs, and delivery accountability.
• Implemented or scaled workflow and planning tools (e.g., Workfront, Airtable, Asana, Basecamp or similar) to support production planning and delivery visibility.
  

Skills and Competencies

• Production leadership: scope, schedule, budget, resourcing, and quality stewardship from concept through final delivery.
• Operating model design: define workflows, standards, handoffs, and “definition of done” that reduce friction and scale output.
• Program/project leadership: manage dependencies, risks, and stakeholder alignment to deliver predictably.
• Creative fluency: translate creative intent into clear requirements and executable plans without diluting craft.
• Influence & decision-making: exceptional communication and influence skills in order to frame tradeoffs, align leaders, and drive decisions in a matrixed environment across creative, strategic and operational partners
• Operational visibility: use metrics, reporting, and tooling to improve throughput, reliability, and team health.

​Who You Are

• You’re energized by turning strategy into action—and action into repeatable ways of working.
• You protect the creative bar, but you don’t romanticize chaos.
• You can zoom out to design the system and zoom in to unblock a project in the same hour.
• You build trust quickly because you’re clear, consistent and accountable.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in communications, Marketing, Fine Arts, Graphic Design or related field and 5 years’ experience in creative or content experience, project management, or a related field OR 7 years’ experience in creative or content experience, project management, or a relevant area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Multimedia Production Management (MPM), Certified Multimedia Professional (CMP) certification, Experience in both digital and print mediums., Experience leading creative teams and managing large scale content projects., Experience with SEO, web analytics or social media metrics.

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.