Position Summary...

What you'll do...

Location: Bentonville, Arkansas Only About the Team At Walmart, innovation and curiosity fuel everything we do. On the eCommerce Item Experience team, you’ll help shape how millions of customers discover and shop, from product images and videos to immersive item pages that bring shopping to life. We’re a team of builders, dreamers, and doers who think big, move fast, and execute with purpose. If you love turning complex problems into elegant solutions, scaling great ideas, and driving real impact, this is your place. We’re on a mission to redefine retail online, crafting experiences that engage, inspire, and delight. Come help us make shopping not just easier, but extraordinary. About the Role As Director of Technology Operations, you’ll be the storyteller connecting strategy and technology, turning Walmart’s bold, AI-powered content vision into real results. Reporting to the Senior Director of Item Experience, you’ll lead cross-functional teams across Product, Engineering, Design, and Data Science to supercharge Walmart’s Content Quality Acceleration strategy reinventing how item content is created, optimized, and scaled. You’re a systems thinker and strategic operator who thrives in ambiguity, aligns complex ecosystems, and drives clarity through communication. You’ll partner across Walmart and with leading content partners to deliver transformative, customer-first experiences. We’re looking for a visionary doer — someone who connects dots, challenges the norm, and inspires teams to build what’s next. You’ll sweep us off our feet if: You operate like a builder, lead like a communicator, and think like a strategist.

• Ways of Working:
  • You transform ambiguity into process, structure, and story.
  • Collaboration is your thing. You’ve thrived in an environment that required collaboration to execute. You have a track record of influencing others.
  • You lead others but are not afraid to roll up your sleeves to get things done.
• Mindset:
  • You think customer first, 100% of the time.
  • You’re not afraid to push big ideas through friction and resistance.
  • You believe storytelling is strategy, using communication as a lever for alignment and impact.
• Experience:
  • 12+ years leading technology operations or product management portfolio
  • Proven record operationalizing AI systems from generative models to autonomous frameworks.
  • Deep expertise in content ecosystems, automation, quality scoring, and performance analytics.
  • Experience driving cross-functional transformations with measurable business outcomes.
  • You have experience working with and managing external partners and contracts.
  • You have experience managing multiple initiatives at once.
  • You’ve built strategies requiring associative thinking.
  • You’ve leveraged user research and data to understand why strategies do and don’t work.
  • You have experience translating a vision into decks, strategic requirement documents, and similar.

And most importantly…YOU WANT TO CHANGE ONLINE RETAIL You’ll make an impact by:

• Delivering Walmart’s Content Quality Acceleration plan, raising content quality scores, expanding rich media coverage, and scaling immersive, interactive experiences.
• Leading through clarity and communication, aligning hundreds of stakeholders around a single, AI-driven vision.
• Embedding AI-first thinking across every operational layer transforming how teams build, measure, and iterate.
• Transforming Walmart’s content ecosystem into an intelligent growth engine that is powered by AI, fueled by storytelling, and built for scale.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.