Senior Manager, eCommerce Pricing Experience
Walmart
What you'll do at
Position Summary...
What you'll do...
This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.
About the Team
Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience team within eCommerce, you’ll play a key role in driving our pricing experience. Our goal is to supercharge our customer’s online shopping experience through immersive, engaging and transparent item shopping experiences, all to enhance and redefine our customer’s relationship with retail.
We are a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission.
About the Role:
As the Senior Manager, eCommerce Pricing Experience, you will be at the forefront of shaping how millions of customers perceive and interact with pricing across our digital platforms. Your mission is to make pricing transparent, engaging, and motivating—empowering customers with the confidence to make informed purchasing decisions. You will leverage your expertise in eCommerce customer experience to deliver pricing strategies and communications that are clear, compelling, and competitive, directly impacting business growth and customer satisfaction.
What you’ll do:
- Champion transparent, customer-friendly pricing communication across all digital touchpoints.
- Design and implement strategies that enhance the eCommerce customer experience and inspire purchase intent.
- Conduct market competitive benchmarking to ensure our pricing remains attractive and relevant.
- Analyze customer value drivers and perceptions of price treatments, messaging, and promotional tactics.
- Connect customer insights to marketing strategies, amplifying price savings, deals, and clearance events to maximize engagement.
- Collaborate cross-functionally with marketing, analytics, operations, and product teams to align on pricing initiatives and governance.
- Develop and report on key performance indicators (KPIs) related to pricing experience, customer engagement, and market competitiveness.
You will sweep us off our feet if you have:
- Proven experience in eCommerce customer experience, with a passion for optimizing the customer journey and driving results.
- Strong background in pricing operations, governance, and market or competitive analysis.
- Exceptional research and analytical skills; able to translate data into actionable insights and strategies.
- Strategic thinker with demonstrated leadership and influence across teams and functions.
- Customer-centric mindset, focused on delivering value and building trust through transparent pricing.
- Excellent organizational skills and attention to detail, with the ability to manage multiple initiatives simultaneously.
- Experience in insight development, marketing integration, and cross-functional collaboration is highly valued.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
