Director, Business Operations Ecommerce - Marketplace Seller Risk and Compliance Communications
Walmart
Marketing & Communications, Operations, Compliance / Regulatory
Bentonville, AR, USA
Posted on Sep 12, 2025
What you'll do at
Position Summary...
Be part of the inspiring stories of entrepreneurs and merchants growing their businesses on one of the fastest-growing eCommerce platforms in the world. Walmart Marketplace is hiring a Director of Seller Risk and Compliance Communications to uphold our high standards and deepen trust with customers and third-party sellers. In this pivotal role, you’ll develop and oversee a comprehensive compliance communication strategy. This includes educating sellers on our policies, guidelines, and standards, anticipating potential risks areas, preparing proactive communication plans for proactive compliance-related issues and evolving how we communicate policy updates, violations, and compliance requirements to sellers—empowering them to succeed on our platform.What you'll do...
About the team
This is a senior individual contributor role with opportunities to grow and manage others. You’ll be part of our Seller Events, Communication and Marketing org. and join a talented team of communication and marketing strategists, copywriters, designers, channel managers, event experts, and data analysts, all passionate about helping sellers thrive on Walmart.com. You’ll collaborate closely with Seller Risk, Compliance, Global Communications, Legal, and Go-to-Market teams to drive clarity and compliance, directly impacting seller success and customer trust.
What You'll Do…
- Lead communications on compliance guidelines, policies, standards, and enforcement, including system-automated and real-time messages.
- Develop effective strategies to ensure sellers understand and meet Walmart’s requirements throughout their lifecycle.
- Define and optimize cross-functional workflows for urgent issue management and standard compliance communications.
- Evolve real-time and evergreen communication methods for policy changes, violations, and resolution pathways; establish success metrics and drive continuous improvement.
- Advise senior leadership and cross-functional partners to maximize seller compliance and support; serve as a subject matter expert and advocate for sellers and customers.
What You'll Bring…
- 7+ years of experience leading issue, crisis, or compliance communications.
- B2B experience is a plus, but not required.
- Data-driven approach to decision-making, channel optimization, and marketing analytics implementation.
- Deep expertise in building holistic communication plans, including system-automated messaging.
- Strong leadership and partner relationship management skills.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years’ experience in eCommerce merchandising, site operations, business management, or related area.2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Merchandising , Site Operations, Business Management, or related area
