Principal, Technology Operations
Walmart
What you'll do at
Position Summary...
Want to shape how leaders across the enterprise understand and act on behalf of customer and associate experiences? Within the Voice of the Experience (VOX) team, we harness data, insights, and storytelling to influence decisions at the highest levels. This role sits at the intersection of analytics, strategy, and leadership helping to unlock enterprise growth by translating complex data into clear, actionable narratives that drive change.What you'll do...
What You’ll Do
You’ll sweep us off our feet if:
You Thrive in Ambiguity: You apply structure and frameworks to accelerate results end to end.
You’re a Problem Solver: You can rapidly create sustainable, practical solutions in real time.
You Have a Data-Driven Mindset: You’re comfortable working with large, complex datasets and distilling insights that matter.
You’re a Storyteller: You know how to build compelling narratives that resonate with executives, leaders, and cross-functional partners.
You’re Accountable: You have experience leading strategic initiatives with measurable outcomes in growth, stability, and enterprise performance.
You’re a Negotiator: You influence without authority, aligning diverse stakeholders around a shared vision.
You’re Entrepreneurial: You bring energy, creativity, and a desire to shape the future of VOX.
You’ll make an impact by:
Driving strategic VOX initiatives from end-to-end, ensuring insights are turned into action.
Partnering with Product, Data Science, Analytics, Design, eCommerce and Operations teams to bring clarity and focus to enterprise priorities.
Transforming raw data into structured insights that shape executive and board-level decisions.
Building business cases and ad-hoc analyses to elevate the “voice of the experience” across the enterprise while building out solutions that reduce effort, generate savings, and enhance experiences across the enterprise.
Defining strategies that reduce friction, resolve defects, and enhance customer and associate experiences.
Measuring success with clear metrics, surfacing opportunities, and identifying gaps that matter most.
Qualifications
Bachelor’s degree in Business Administration, Operations Management, Computer Engineering, Supply Chain, or a quantitative field.
3–5 years’ experience in management consulting, corporate strategy, financial services, or enterprise analytics.
Experience building strategic frameworks, conducting enterprise planning exercises, and managing complex, cross-functional initiatives.
Strong experience with data storytelling, executive-level presentations, and influencing leaders.
Preferred Qualifications
Experience with analytics and visualization tools (e.g., SQL, Python, R, Power BI, Tableau, Looker).
Prior leadership experience in strategy, consulting, customer experience, or operations management.
PMP certification or equivalent program management background.
MBA, PHD, or similar advanced education.
Who We Are – VOX
VOX (Voice of the Experience) exists to elevate customer and associate insights across the enterprise. We reduce effort, resolve defects, and drive growth – turning insights into action but harnessing technology, data, and storytelling. At VOX, you’ll shape strategies that directly influence leaders and business decisions across some of the world’s largest organizations. This is where complex problems meet transformative solutions—where your work will empower millions of experiences every day.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
