Senior Director, UX Design
Walmart
What you'll do at
Position Summary...
Our mission at Sam’s Club is to bring our members the merchandise they want most—combining quality, desirability, and unmatched value.As the Senior Director of Experience Strategy for Merchandising, Replenishment, and Product Development, you will spearhead the strategic transformation of how home office associates engage with the tools, processes, and workflows that power Sam’s Club’s merchandising and replenishment operations.
You will lead a team of Directors who guide cross-functional Experience Squads (business, product, engineering, and experience strategy), ensuring their work is aligned to a unified, future-focused vision.
Your success will be defined by your ability to:
Embed a transformational vision at the intersection of business strategy and associate needs.
Translate high-stakes design thinking into actionable business strategy.
Align multiple squads around a cohesive, long-term experience direction.
Deliver measurable improvements in efficiency, adoption, and associate satisfaction.
This role is a critical driver of Sam’s Club’s membership-driven advantage, ensuring that the operational backbone of merchandising evolves to meet the scale, speed, and innovation our members expect.
What you'll do...
What You’ll Do
Define and Deliver Experience Strategy
Within your first 90 days, establish a replenishment and merchandising experience strategy for home office associates that is aligned with Sam’s Club’s broader member and associate goals.
Within 12 months, demonstrate measurable improvements in associate efficiency, tool adoption, or satisfaction based on this strategy.
Lead Through Directors and Squads
Manage and coach a team of Directors of Experience Strategy, ensuring each squad (business, product, engineering, experience strategists) is aligned to the overall strategy.
Within the first year, ensure all squads are delivering validated solutions that address high-priority goals.
Drive Innovation Through Design Thinking
Facilitate strategic workshops with senior leaders and ensure squads are applying design thinking rituals in their initiatives.
By year one, key innovative solutions tested with associates improve replenishment accuracy, product placement, or decision-making speed.
Integrate Research Into Strategic Roadmaps
Oversee research priorities across squads and translate findings into actionable strategies.
Within 6 months, implement a research-to-roadmap process ensuring that all squad initiatives are grounded in associate and business insights.
Leverage Enterprise
Partner with Walmart enterprise UX, Product, and Engineering teams to integrate Sam’s Club needs into enterprise platforms we leverage.
Deliver Results and Scale Impact
Oversee execution of squad portfolio projects, ensuring on-time delivery, in-club pilots, and scaled rollouts.
By the end of year one, deliver scaled initiatives that show documented business impact and strong associate adoption.
What You’ll Bring
Strategic Portfolio Leadership: Ability to lead through Directors, set long-term vision, and align multiple squads toward measurable outcomes.
Performance Orientation: Track record of delivering large-scale initiatives tied to efficiency, adoption, or satisfaction metrics.
Design Thinking Expertise: Skilled at applying and scaling design thinking, from facilitating workshops with executives to embedding rituals in squads.
Associate-Centered Mindset: Deep empathy for associates, with ability to transform insights into strategies that improve daily workflows.
Research-Driven Decision-Making: Proven ability to translate data and user research into long-term strategies and roadmaps.
Cross-Functional Influence: Ability to partner with executives across business, merchandising, operations, and technology to drive alignment and adoption.
Leader of Leaders: Experience managing Directors or senior managers, building strong leaders who can run squads effectively.
Storytelling & Influence: Ability to make strategies tangible, communicate with clarity, and inspire both associates and executives.
Retail/Operational Knowledge (Preferred, Not Required): Familiarity with replenishment and merchandising operations helpful but not essential.
Adaptability & Vision: Ability to anticipate future trends and ensure strategies are flexible across diverse associate groups.
Forward thinking: Experience applying AI/agentive technologies to decision-making and process optimization.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $160,000.00-$320,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 9 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.4 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
