Senior Manager, Operations - Organized Fraud, Spark Trust and Safety
Walmart
Position Summary...
Senior Manager, Operations - Trust and Safety Organized Fraud will oversee detection, investigation, and adjudication of organized identity fraud, criminal activity, complex fraud, and account sharing patterns on the Spark platform. This role requires expertise in program operations, digital acceleration, data analytics, and cross-functional collaboration.What you'll do...
• Operations: Oversee the development and execution of multiple tools to detect and mitigate complex fraud trends. Identify and respond to emerging fraud schemes. Proactive fraud prevention. Sensitive investigations and post incident response mitigation and reporting.
• Process Optimization: Streamline existing processes using automation and AI technology to improve speed, minimize false positives, and enhance fraud prevention filters. Continual monitoring and improvement of operational health metrics and KPIs, including SLAs and backlogs.
• Digital Acceleration: Design and implement enhanced detection capabilities, AI models, and prevention methodologies. Work with partners to mitigate vulnerabilities that increase risk of fraud and misconduct by complex organized crime syndicates and bots.
• Talent Development: Attract, retain, and develop a high-performing team. Provide mentorship and opportunities for growth and development, fostering a culture of innovation and collaboration.
Preferred Qualifications:
• Bachelor’s degree in a related field; Master’s degree preferred.
• Minimum of 7 years of experience in fraud prevention, data analytics, operations, asset protection, technology or similar roles.
• Proven track record in managing complex workstreams, leading teams, and cross-functional partnerships.
• Knowledge of fraud analytics tools and methods.
• Knowledge of AI and automation technologies.
• Excellent relationship management and communication skills
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects Masters, Masters: Operations Management Project Management - Project Management Professional - Certification
