Manager, Business Strategy - Walmart+ Member Experience
Walmart
Position Summary...
Enhance your career with Walmart+ as a dynamic Manager, Member Experience, where you'll lead our messaging strategy, collaborate with top-tier Product and Marketing teams, and set the industry benchmark for member engagement. Your visionary ideas will transform member interactions, driving unparalleled value and satisfaction, and positioning Walmart+ as the ultimate membership program. Join us and make a significant impact every day!About Walmart+
Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer.
We invite you to join us as a dynamic Manager, Member Experience, where you will help enhance our member interactions. Reporting to the Director of Member Experiences, you will be an important contributor to a passionate team, collaborating with our Product, Marketing, and Walmart+ partners. You will lead our messaging strategy, ensuring impactful communication and working with main partners to enhance member experiences and set the gold standard for engagement. Your ideas and strategic mindset will help us make a meaningful difference for our members.
What you'll do...
Support the Business for all Foundational plans that allow us to move quicker and more personalized when engaging with our members
Partner with product and marketing to develop an understanding of our members’ engagement with our communication channels
Host forums so all important partners are aware of communication changes and roll outs
Identify industry leaders and conduct competitive analysis
Work with Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications
Support auditing of communications, FAQs and multiple placements for correct content and verbiage
E2E journey mapping for site placements
What you'll bring...
5+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes.
3+ years of experience journey mapping and customer experience
3+ years of understanding analytics and data interpretation
3+ years experience partnering with product and marketing organizations.
You’ve held positions in consulting or customer experience, showcasing your ability to excel in these areas.
You’ve managed large-scale, cross-team collaboration programs, demonstrating your high level of detail.
You're experienced at achieving multiple large-scale, simultaneous projects.
You have experience putting presentations together and communicating to all levels of leadership.
You participate in strategic planning meetings to create agreement toward your organization's strategy.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10649:The annual salary range for this position is $84,000.00-$156,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 3 years’ experience in retail merchandising, operations management, or relevant area OR 5 years’ experience in retail merchandising, operations management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates, Working on cross-functional teams or projects
