Position Summary...

Senior Manager, Operations, Program Management – Customer Identity Experience (USA)
Position Summary: The Customer Data & Identity team at Walmart is dedicated to understanding who our customers are while ensuring streamlined processes, security, scalability, regulatory compliance, and best-in-class customer experience. Our Customer Digital Identity team enhances customer centricity by deepening our understanding of customers and their preferences, allowing us to serve them better.

What you'll do...

• Design and develop identity-driven in-store, online, and omnichannel customer strategy and experiences.
• Analyze existing customer experience flows at various touchpoints within stores and online.
• Understand customers' and associates' pain points deeply.
• Conduct quantitative analysis on business metrics to support business case building.
• Design experiments to improve identity capture and revenue traceability.
• Support product requirement development as needed.
• Collaborate in cross-functional meetings with product and UX teams to conduct CX/UX reviews and sign off on experiments.
• Facilitate the launch of identity customer experiences in-store and enable store operations to execute effectively.
• Monitor product performance, evaluate outcomes, and use data insights to guide product/experience iterations.
• Keep leadership updated on the progress of each identity initiative.
• Develop effective ways of working with partner teams (e.g., Product, Design, Engineering, TPM, Business teams) to drive initiative design and execution.
• Proactively socialize and share work to create clarity across teams and stakeholders.
• Collaborate within the Identity CX team and partner teams to build a vision and strategy on how identity experiences can drive CDI and our partner teams' goals.
• Travel to Walmart and competition stores to learn processes, compare experiences, and establish a realistic understanding of field operations.

You'll Sweep Us Off Our Feet If:

• You are passionate about solving complex challenges.
• You are customer-centric and data-driven in spirit and execution.
• You can influence and build consensus through thorough business analysis, both qualitatively and quantitatively.
• You have a technical background and have managed technical product development in the past.
• You are good at managing business programs, keeping things on track, and elevating where needed.
• You have domain knowledge in retail, eCommerce, and technology.
• You thrive in complex and matrixed organizations.

You'll Make an Impact By:

• Supporting the development and execution of Digital Identity initiatives.
• Building deep relationships with business partners to communicate progress, demonstrate results, and gain buy-in from executive leadership.

Qualifications:

• Bachelor's degree required.
• Ideally, 5+ years of experience in retail, store, or Omni environment.
• 5+ years of experience developing product strategy and managing product development in corporations.
• Strong and proven ability to influence internal stakeholders.
• Experience with Agile methodologies and project management tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects Masters, Masters: Operations Management Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America