Systems and Infrastructure Engineer III (AI/MS Administrator)
Walmart
Position Summary...
What you'll do...
About Role & Team:
The Walmart Productivity and Collaboration support team is seeking a highly skilled and experienced Systems and Infrastructure Engineer III to join our IT team. This role will focus on supporting our multiple AI products as well as Microsoft technologies, Microsoft Office environments and various other products. The ideal candidate will have a strong background in supporting enterprise-level systems and infrastructures, experience working as a technical team lead, ensures a high level of performance and customer service.
What You’ll Do:
- Act as the technical lead on a level II support team, allowing the growth and development of fellow associates’ technical and leadership qualities.
- Assist in building up support for multiple AI products that engineering product teams are working to implement in Walmart’s environment.
- Provide next level customer support using various administrative tools and applications on issues that require advanced troubleshooting methods.
- Investigate trending issues that we receive as intake and work towards resolution of these issues, with or without engineering assistance, while working towards solutions to prevent the trends from reoccurring again.
- Work towards establishing new processes and ways of working or improve current processes to increase productivity or improve the customer experience.
- Collaborate with product engineering teams in working towards larger departmental goals, projects, product information, and training purposes.
- Upkeep current knowledge base articles and documentation for product support that will allow for increased productivity and improved training for future onboarded associates or training of support desks.
What You'll Bring:
- Minimum 3-5+ years’ experience in IT infrastructure with a focus on Microsoft technologies, including Microsoft 365, Microsoft Administrator, MS Exchange, and Microsoft Office environments.
- Systems engineering experience with focus on AI products and different AI agents such as CoPilot, Google Gemini, ChatGPT, and/or GenAI.
- Effective leadership skills and experience leading and mentoring teams.
- Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- High level of attention to detail and accuracy.
- Strong interpersonal skills, demonstrating openness, honesty, and the ability to effectively navigate challenging situations by knowing when to step in and advocate while maintaining professionalism. Ability to approach conflicts with empathy and tact, fostering collaboration and mutual respect.
- Strategic ways of thinking to help drive process improvements that will impact how we operate and help drive change for our customers.
- Capacity and openness to learn about new products that get onboarded as the department grows.
Preferred Qualifications and Experience:
- User administrator experience.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
About Walmart Global Tech:
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, Hybrid Work:
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
#LI-onsite #LI-hybrid
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 2 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, computer engineering, information systems, information technology, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
