This role is part of a team with over 200 associates located in Bentonville, AR, India, and Charlotte, NC. It is an operational and transactional position where precision is of utmost importance. The role is highly process-driven and compliance-focused. Your responsibilities will include maintaining professionalism and discretion as you will handle sensitive information.

Location: This position will be located fully onsite in Bentonville, AR

Available Shifts: Subject to change based on the needs of the business. Must be flexible.

• Evening (2nd shift) - Monday to Friday from 12:00 p.m to 9:00 p.m.
• Weekend - Thursday to Sunday from 7:30 a.m. to 5:30pm
• Day - Monday to Friday from 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m.

You’ll make an impact by…

• Supports assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.

• Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
• Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; handling escalated service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates; and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns.
• Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation.
• Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

You’ll sweep us off our feet if…

• You have an understanding of user data consumption/transactions, data needs, and business implications
• You have an understanding of business, technical, process, and operational data architecture, standards, definitions, and repositories
• You have knowledge of regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation
• You have the ability to support data management solutions and revise data rules under guidance
• You have the ability to document changes and revisions to data sources and data hierarchies under guidance
• You are adaptable to changing environments and have flexibility
• You can manage your own time and be accountable
• You set clear goals and can meet expectations
• You have the ability to focus on speed, accuracy, and providing a great experience
• You can handle highly sensitive information with great accuracy and attention to detail
• You have basic computer navigation skills and can navigate through multiple systems
• You are proficient in MS Office Suite (specifically Excel)

Minimum Qualifications: Bachelor's degree in business, human resources, information technology, or related area OR 1 years’ experience in business, human resources, information technology, or related area OR Associate's degree in business, human resources, information technology, or related area and 1 years’ experience in business, human resources, information technology, or related area.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Live our Values

Culture Champion

Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage
Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Deliver for the Customer

Customer Focus

Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans and focuses on our associates.

Diversity, Equity & Inclusion

Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with

impact to a range of audiences; and demonstrates energy and positivity for own work.

Talent Management

Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’ contributions and accomplishments.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores.

Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!