(USA) Senior Manager, UX Design
Walmart
Design
Bentonville, AR, USA
Posted on Nov 21, 2024
Position Summary...
What you'll do...
About Walmart Business
At Walmart Business, we are transforming the way businesses shop for their needs. Our mission is to create an innovative, seamless, and delightful experience for B2B customers. Serving a diverse range of business users—from single-owner small businesses to enterprise-level corporations and government entities—we are focused on delivering tailored solutions that empower our customers to succeed. We thrive on collaboration, creativity, and a relentless focus on our customers.This role focuses specifically on the account management experience within Walmart Business, including sign-up, onboarding, multi-user account management, restricted buying workflows, and membership programs. We are seeking a passionate and experienced Senior UX Manager to lead our talented team in designing exceptional experiences for these critical customer journeys.
Key Responsibilities
Strategic Leadership
- Drive the vision, strategy, and execution of UX initiatives for Walmart Business, focusing on account-related experiences.
- Use data-driven insights and user research to inform design strategies and decisions, ensuring alignment with business goals and customer needs.
- Partner closely with cross-functional teams, including product management, engineering, and business stakeholders, to deliver user-centered solutions tailored to the unique needs of B2B users.
- Lead with confidence in ambiguous environments, making sound decisions and guiding the team through uncertainty.
- Present design strategies, concepts, and outcomes to leadership and key stakeholders, effectively communicating the value of UX investments.
Team Leadership
- Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative culture.
- Provide guidance, feedback, and career development opportunities for team members.
- Scale the team effectively to meet the demands of a growing business.
Design Excellence
- Oversee end-to-end design processes, ensuring seamless and scalable account and membership management experiences for businesses of all sizes, from single-owner shops to enterprise and government entities.
- Maintain high standards of design quality and consistency across all touchpoints.
- Leverage metrics, analytics, and testing results to continuously iterate and improve designs.
- Stay informed on industry trends, tools, and methodologies, and implement best practices within the team.
Qualifications
Leadership
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to influence and align cross-functional teams toward a common vision.
- Experience building, managing, and scaling design teams.
Experience
- At least 8–10 years of experience in UX design, product design, or a related field, with 2+ years in a leadership role.
- Proven success in designing for complex workflows.
- Experience in eCommerce and B2B design environments strongly preferred.
Skills
- Ability to navigate and lead in ambiguous environments with clarity and confidence.
- Exceptional presentation skills, with the ability to communicate effectively with leadership and cross-functional stakeholders.
- Strong portfolio showcasing user-centered design solutions and measurable business impact.
- Expertise in using data and analytics to inform design decisions and measure success.
- Proficiency in user research, interaction design, and usability testing.
- Proficiency with design tools like Figma or Adobe Creative Suite.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science
