Manager, Operations - Quality
Walmart
Position Summary...
What you'll do...
Operations Manager, Parcel Station Quality
Walmart is looking for high-potential leaders, who are ready to make their impact in Walmart Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Walmart Operations as an Quality Manager.
As a Quality Manager, your main focus will be motivating, mentoring and coaching operations teams. As a servant leader, you ensure that operators have the tools needed to succeed for any task during a shift at the highest levels of safety, quality, and performance.
Location: Bentonville, AR
Schedule: Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
You’ll make an impact by…
- Leading, managing, and developing a team of start-up analysts
- Managing, coaching, and developing a strong team of Risk Managers.
- Communicating policies and acting as the primary information source for the team.
- Maintaining compliance, consistency, and taking corrective action when needed.
- Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates.
- Ensuring procedures are followed for building security and product loss prevention.
- Partnering with the management team to establish and maintain quality control standards.
- Developing performance goals and objectives to achieve customer demand and ensure accuracy and quality.
- Assisting in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.
- Managing metric performance tactically and strategically.
- Setting appropriate operational targets and holds them accountable; Owns quality, metrics and business updates for the function.
- Thinking long-term and establishing scalable/modular processes for easy adaptation to business scope changes.
- Assisting in managing complex problems, decisions, and escalations and mitigating long-term risks.
- Proactively identifying tool and system requirements that reduce operational defects and simplifies quality audit process
- Ensuring impact-driven and benefit-driven prioritization of process excellence projects and working with inter-functional teams to streamline processes.
- Identifying and driving process excellence along with operations, process design, ops engineering, and tech teams.
- Assisting in defining operational and quality team requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, design, and customer service.
- Partnering with Business and Ops teams to gather feedback/requirements, to support the development of operational models, workforce planning and productivity mechanisms that scale with the business’ growth in volume, complexity, and global geographic dispersion.
- Leading and managing all quality and continuous improvement initiatives.
- Leveraging data to identify and recommend safety, performance, and productivity improvements.
- Executing regular and frequent business reviews to identify defects and support in expert deep diving, identifying process improvements to reduce or eliminate defects driving exceptional performance.
- Consistently seeking to raise the bar in safety, performance, or productivity.
- Building data dashboards and automated reporting catered to various audiences.
Job Requirements:
- Must be able to perform the following tasks, with or without reasonable accommodation:
- Stand/walk for up to 10-12 hours
- Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length
- Access all areas of building (ascending and descending ladders, stairs, and gangways safely and without limitation)
- Regularly bend, lift, stretch and reach both below the waist and above the head
- Lift and move items up to 49 pounds
You’ll sweep us off our feet if…
- You have 1+ years of performance metrics, process improvement or lean techniques experience.
- You can effectively manage, influence, negotiate, and communicate with internal teams to meet organizational KPI performance targets.
- You are a subject matter expert in delivery station operational and process defects.
- You have 1+ year’s years’ experience in process improvement or lean techniques experience.
- You have previous experience in process design/optimization or supply chain optimization.
Minimum Qualifications:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Walmart experience
- Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance and KPI metrics development
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
Who We Are:
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates Masters: Economics Project Management - Project Management Professional - Certification
