Manager, Operations - Shopping Optimization
Walmart
Position Summary...
What you'll do...
Manger, Operations - Shopping & Delivery, Shopping Optimization
About the job
We are seeking a highly analytical and results-driven Manager to lead our Spark Shopping Optimization and Navigation efforts. This critical role will be responsible for overseeing the fulfillment of Spark Shopper items, monitoring fulfillment item found metrics at a granular level across all departments, categories, and down to the item level, and ensuring optimal shopper in-store navigation and store maps experience.
On Demand Delivery
As a part of On Demand Delivery, you’ll join a rapidly growing team focused on building a best-in-class customer and shopper experience for Walmart’s Shopping and Delivery propositions, where drivers on the Spark Driver™ app shop and deliver orders to our customers.
Location: Bentonville, AR
What You’ll Do:
- Drive improvements to key operational KPIs (e.g., on time delivery) through leading relevant initiatives from planning to implementation
- Learn the ins-and-outs of the customer and shopper experience, mapping out current and future state journeys for Shopping & Delivery orders
- Dig into customer, shopper, and competitive insights to identify and prioritize top pain points and areas of opportunity
- Conduct root cause analyses and size the impact of future initiatives on Customer NPS, GMV, cost, retention, etc.
- Launch new processes and product features, partnering with Business and Product stakeholders across On Demand Delivery, eComm, W+, Store Ops, and Customer Insights & Strategy to design a cohesive end-to-end customer experience across all orders
- Work with Analytics to understand the impact of new processes and product features
- Own and report on journey-specific OKRs and KPIs
What You'll Need:
- 2-4 years of experience working in business or product operations, strategy, management consulting, and/or customer insights roles (or equivalent/relevant military experience)
- Experience working in eCommerce, retail, and/or last mile delivery environments a plus but not a requirement
- Proficiency with analytical tools and dashboards (e.g., SQL, Tableau, PowerBI, Looker) and advanced Excel
- Customer obsession with a strong desire to understand customer expectations, behaviors, and satisfaction drivers within the on demand delivery experience
- Storytelling skills to translate qualitative and quantitative insights into a cohesive “so what”
- Independent, start-up mentality to own initiatives from start to finish
You'll sweep us off our feet if...
- You have experience with Tableau and Excel
- You have previously worked in the Gig industry
- You have experience with Looker
- You have ambiguity and strong attention to detail
- You are independent and a self-starter
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
- 2 years of experience in data analytics
- 1 – 2 years' experience in project management
Core Values & Competencies:
- Culture Champion: Uphold Walmart values and ensure ethical standards. Uphold your obligation to dissent
- Servant Leadership: Adopt a transparent, honest, and self-aware approach.
- Curiosity & Courage: Foster a growth mindset and resilience.
- Digital Transformation & Change: Encourage continuous digital evolution.
- Customer Focus: Maintain an unyielding focus on customer-first approach and strategic thinking.
- Focus on our Associates: Prioritize diversity, collaboration, and talent management.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates Masters: Economics Project Management - Project Management Professional - Certification
