hero

Life Works Here

Join our talent network, explore companies and search for jobs. Employment is abundant, commutes are short, and the region is filled with a sense of possibility, a place where you can have a real impact.
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Technology Support III

Walmart

Walmart

IT, Customer Service
Bentonville, AR, USA
Posted on Thursday, July 4, 2024

Position Summary...

What you'll do...

We are looking for Technology application Support candidate who will be required to support the critical AML application . This role would be part of a team with rotational shifts to provide 24/7 support.


About Team:
At Walmart, we prioritize innovation and data security. Our team is dedicated to maintaining a secure operating environment and preserving the trust of our customers, associates, and stakeholders. We combine a range of services and expertise to prevent fraud, detect threats, and manage digital risk and access. Our focus is on mitigating attack risks, securing cloud transformation, and fostering a culture of security and reliability within our team

What you'll do:

  • Be Single point of contact for Level 2 and Level 3 trouble shooting and issue resolution, Root cause analysis, and fix recommendations for the long term.

  • Should be very effective in standup the support team at a faster pace, so that Development team can focus on product development.

  • Audits complex critical systems delivery for business processes

  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.

  • Should be able to do the RCA and pinpoint the issue for SMEs to provide code fix.

  • Models compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.

  • Reduce the impact of application and infrastructure failures on business delivery.

  • Review and analyze Incidents to identify root causes (RCA), correlate events, and document Problems.

  • Be adept in designing Architectural solutions for Support Tools and Automation.

  • Would be required to deal with global stakeholders.

  • Build utility tools to automate routine tasks which will help operations and support team.

  • Document Tribal knowledge i.e. Constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.

  • Determine and compile metrics for reporting.

  • Support Training environment and Production environment releases (code pushes and configuration changes) as needed.

  • Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services hardware, peripheral devices.


What you'll bring:

  • 8+ Years of experience in overall IT.

  • You should be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to multi-task at once, able to work independently and can maintain professionalism under pressure.

  • You should be able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

  • It is expected that you are strong in the above areas.


About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.


Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 1 year’s experience in technology, system management and integration, process design, or related area OR 3 years’ experience in technology, system management and integration, process design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture., Working on cross-functional project teams.

Primary Location...

Phyllis St. N Of Hwy 102, West Side Of Street, Bentonville, AR 72712, United States of America