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Staff, Technology Operations, eComm Item Experience



IT, Operations
Bentonville, AR, USA
Posted on Friday, June 28, 2024

Position Summary...

What you'll do...

Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers. As a Business Manager, Technology Operations Item Page & Content, you will play a pivotal role at the heart of the Item Experience.

A Staff (Sr. Business) Manager on the Item Experience team will be responsible for merchandise presentation online. This position will be focused on the overall customer experience and productivity of the product detail page. This role will work with many internal partners like merchant, product, engineering, and UX design to build engaging shopping experience on our item page. This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to our item page (product details page) experience.

You’ll sweep us off our feet if:

  • You understand how customers shop online. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.
  • You love digital experiences and get excited about great visual presentation and content.
  • You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.
  • You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.
  • You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
  • Proactive problem solver who operates effectively and independently as well as in a team environment, even in areas of uncertainty and ambiguity.
  • You understand what it means to “own a project”. Passionate and attentive self-starters, great communicators, amazing follow-through.
  • Strong written and verbal communication and presentation skills; comfortable presenting to internal executive stakeholders and cross functional business partners.

What you’ll do:

  • Lead the strategy and project execution for Walmart Item Page (PDP) by identifying customer and operational needs and developing and communicating plans and priorities. Delivering key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including Catalog, Marketing, SEO, Design, Product, and more.
  • Monitor item page and content performance through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.
  • Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall item page and content experience.
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
  • Operating with excellence – You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process. You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes.
  • Approximately 0-15% opportunity to travel per month

Minimum Qualifications

  • Bachelor’s degree in related field and 2 years related experience OR 6+ years’ experience in site merchandising, content, eCommerce experience, tech operations, project management, or related area

Additional Preferred Qualifications

  • Strategy, marketing, consulting, or account management experience a plus
  • Prior eCommerce or retail experience a plus
  • Master's degree in Business Administration, Economics, or related field
  • Prior research and project management experience a plus

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America