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Senior Manager, Operations - Marketplace Policy



Bentonville, AR, USA
Posted on Wednesday, June 26, 2024

Position Summary...

What you'll do...

Senior Manager, Marketplace Policy

We’re looking for an experienced leader to own policy development and execution for key portions of the Marketplace seller lifecycle. This individual will have direct ownership of the creation, implementation, and ongoing management of policies that govern the Walmart’s Global Marketplace & will cultivate strong cross-functional partnerships with a diverse range of internal teams, including Compliance, Legal, Product, and Engineering, to effectively bring our strategic plans to life.

What you’ll do…

  • Policy Development: Identify and assess potential financial, operational & reputational risks to the platform and its users to develop, implement & manage policies that govern marketplace operations, ensuring alignment with company objectives.
  • Analytical Approach: Influence the development of data-driven insights to evaluate the impact & effectiveness of existing policies to identify areas of opportunity. Conduct & present thorough analysis to support policy development, evolution, and decision-making.
  • Communication: Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely to an executive audience.
  • Cross-functional collaboration: Bring together different departments or functional areas across the organization to drive collaboration & alignment on how to achieve common goals most effectively. Participate in & influence further develop of processes to support these outcomes and improve decision-making, problem solving & innovation between teams.
  • Strategic problem solving: Bring a systematic approach to solving complex business problems where no single ‘right’ answer exists. Consistently show an ability to clearly define, analyze and propose multiple solutions that solve for an underlying objective while clearly articulating the expected impacts & tradeoffs of each path.

About the Marketplace Performance & Risk Team

We are a diverse team that is passionate about operational excellence and high-quality outcomes. We help customers & sellers save money and live a better life by setting and holding ourselves to a high standard. When it comes to making a purchase from the Walmart Marketplace, we are directly responsible for all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of hundreds of millions of customers across the globe.

Basic Qualifications

  • 10+ years of experience in policy management, compliance, or a related role within the e-commerce or technology industry
  • Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
  • Sound business judgement and the ability to influence others.

Preferred Qualifications

  • Master’s degree or relevant certifications (e.g., CIPP, CFE) or Bachelor’s degree with 5+ years of relevant experience
  • Several years of experience in Marketplace risk policy, compliance, or fraud prevention fields.
  • Ability to simultaneously execute tactically and strategically in a fast-paced environment.
  • Effective at managing difficult tradeoffs to meet deadlines across conflicting priorities.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects Masters, Masters: Operations Management Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America