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(USA) Manager, Business Operations eCommerce, Site Content Strategy



Bentonville, AR, USA
Posted on Tuesday, June 25, 2024

Position Summary...

What you'll do...

Business Operations Manager, eCommerce Site Operations

Onsite Locatio: Bentonville AR,

Want to help lead the way in redefining how we shop online?

The Homepage Business Operations Manager is a critical thinker with a bias for action, who obsesses over the customer experience. You will be an integral part of the Homepage Site Operations team, where we are changing the way customers engage with Walmart’s homepage to become their digital headquarters. Our goal is to show relevant, dynamic, and fun content that is unique to each of our customers. You will make an impact to our customer experience by translating customer problems into actionable products and features, that can be tested and successfully launched with the goal of making meaningful impact to drive engagement and discovery of our broad assortment of items.

You’ll make an impact by:

  • Successfully launching new product features to improve the customer experience You will translate customer problems into actionable plans. You’ll develop BRDs (business requirement documents) for new features and enhancements, while working in close partnership with product to translate into customer facing requirements and PRDs (product requirement documents). You will own the timelines, customer problem statement definition, goals for testing, align on measurable KPIs and create test plans with product analytics.

  • Solving customer problemsYou will represent Homepage business with cross-functional partners for new product features and testing requests. Including a streamlined intake process with clear goals and customer problem statement development, while moving requests through product and testing pipelines.

  • Triaging and resolving customer facing issues You will own bug/issue reporting, impact assessment and resolution process, while partnering with cross-functional teams to assign owners, prioritize based on customer impact, and provide ETAs for resolution. Additionally, you’ll build comprehensive RCA (Root Cause Analyses) documents to prevent in the future.

  • Training and documenting processes for new featuresYou will establish clear documentation and training for new product features to ensure successful launches and handoffs that help automate our manual processes and drive efficiency.

  • Being a thought leaderYou will partner with Homepage Site Operations to understand, and document new tooling or feature improvement needs for the Homepage team to drive automation, scalability, and reduction of manual work hours.

  • Becoming an invaluable strategic partner to internal stakeholders – You will advise on and partner with various internal teams to improve processes, identify opportunities to drive topline KPIs, and scale best practice and governance.

  • Operating with excellence – You will land the fundamentals and create and help scale efficiency and best-in-class workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance.

You’ll sweep us off our feet if:

  • You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.

  • You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.

  • You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

  • You’re a thought leader who takes strategic direction and infuses it into our process implementation to earn trust at all levels. Thus, becoming a Homepage subject matter expert.

Minimum Qualification:

  • Bachelor’s degree in business or related field or equivalent experience in Business or related fields.

Preferred Qualification:

  • 3 - 5 years related experience in Business Operations, Program Management, or eCommerce.

  • Strong customer obsession focused on building the right site experience for our customer.

  • Ability to set clear objectives and performance measures.

  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.

  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 3 years’ experience in eCommerce merchandising, site operations, business management, or related rea.
5 years’ experience in eCommerce merchandising, site operations, business Management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America