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Senior Manager, Transformation Portfolio Strategy & Activation



Bentonville, AR, USA
Posted on Tuesday, June 25, 2024

Position Summary...

What you'll do...

As a Senior Manager of Operations Transformation & Technology Delivery, you will serve as a business lead responsible for implementing innovative technologies and ensuring the successful delivery of complex projects that optimize business operations, data infrastructure, and the overall delivery model. In this role you will navigate and lead change in a fast-paced environment, collaborate cross-functionally to align technology solutions with organizational objectives, and ensure quality customer delivery. You will work with stakeholders across the organization, including partners in Product, Engineering, Research Operations, Design, and business leaders in Walmart Health & Wellness.

This role focuses on WHRI (Walmart Health Research Institute) helping innovate and develop new capabilities to deliver to the market. To be on our team you must be mission-focused, passionate about bringing clinical research as a care option to communities and understand the potential of leveraging the Walmart infrastructure to transform healthcare research

Promotes health equity and experiences by building and activating strategies around health literacy, community impacts, and relationship management, leveraging data and best practices.

Conducts continuous market scans and market research efforts and deliver insights and recommendations.

Explores and analyzes data to find insights and drive decisions.

Shapes the strategy, design, and implementation of transformational initiatives and innovations (for example, new programs, products, services, capabilities) using the Walmart data and infrastructure.

Develops business cases, capability roadmaps, operational readiness plans, and resource management plans to successfully deliver within the transformation portfolio.

Leads or materially participates in customer, project, and department meetings and creates related materials.

Creates playbooks, change management plans, project plans, training materials, and stakeholder communications to direct the field execution and operations teams with accountability for successful implementation.

Actively drives the go-live preparations, planning, and implementation of new and innovative products, services, capabilities, and program activities.

Responsible for the end-to-end execution of transformation and/or innovation solutions with dependency on the dotted line Field Execution team.

Develops, tracks, and manages key performance indicators and success metrics for the innovation portfolio. Rolls up to broader department and organizational goals. Serves as the end-to-end business owner of product portfolio. Leverages user-centered-design/human-centered design and agile methodologies from concept through delivery.

Designs and delivers patient experience engagement strategies (for example, journey mapping, user/patient centered design, omnichannel engagement capabilities, needs assessments, measures to inform opportunities). Builds and maintains strategic relationships with internal and external stakeholders. Identifies, cultivates, and manages strategic partnerships with community organizations, foundations, providers groups, and industry players. Leverages nuanced, out-of-the-box thinking to develop new delivery models for health care and research within the construct of a retail environment.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.


Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates: Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Master’s degree in public health, business, or related area.
Prior work experience with a sustained record of productivity at a strategic and operational level in the healthcare industry or in closely related health and life sciences fields.
Prior work experience with large and complex end-to-end program management (from ideation to design to delivery).
Prior work experience in portfolio and/or product management with successful design, execution, and scaling of new concepts/ innovations.
Prior work experience in data utilization.
Prior work experience in client-facing roles.
3 years’ managerial experience.
Prior work experience in a high-growth environment to build a nascent operational infrastructure.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Prior work experience in a matrixed environment., Prior work experience in community engagement, health literacy, and education strategies and activation., Prior work experience in patient-centered design across the care journey., Prior work experience with decentralized clinical trials and/or clinical trial program innovation from design to delivery., Prior work experience with omnichannel consumer engagement strategy and execution.

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America