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Senior Manager, Software Engineering - Contact Center Tech CRM

Walmart

Walmart

Software Engineering
Bentonville, AR, USA
Posted on Monday, June 17, 2024

Position Summary...

What you'll do...

What you'll do:

It’s an exciting time to join our Walmart journey. We are seeking a Senior Manager – Software Engineering for a key position within the Customer Care team. As a Walmart Senior Manager, you’ll have the opportunity to be at the forefront of driving major transformations at Walmart scale.

About the Team:

The Contact Center Tech CRM team provides support for the implementation of Oracle Service Cloud across various business units, including Walmart stores, Sam's Club, EBS, Walmart CA, Walmart MX, and other small business units. Their responsibilities encompass designing, developing, implementing, and providing ongoing support for features within Oracle Service Cloud.

  • Lead large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; directing and reviewing design artifacts.
  • Experience working with micro-services architecture and distributed systems.
  • Drive the technical vision and strategy for the engineering team. Stay current with best practices in software engineering.
  • Business Acumen and Strategic Planning: Comprehend the business context of the work, make informed decisions that align with the overall leadership vision and strategy and identify opportunities to leverage technology to drive business outcomes.
  • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.
  • Manage a team of highly skilled engineers. Foster a positive, inclusive, and collaborative work environment. Facilitate team meetings, code reviews, and knowledge sharing sessions.
  • Coordinate with cross-functional teams to ensure projects are delivered on time and within budget. Monitor project progress, manage risks, and ensure high standards of quality.
  • Provide guidance and mentorship to team members. Promote continuous learning and professional development within the team.

What you'll bring:

  • Masters or bachelor's in computer science or related field with at least 10 to 15 years of experience
  • Experience managing software development engineers and leading engineering projects.
  • A constant desire to improve, learn more and take things to the next level and a passion for adopting the latest industry best practices.
  • Strong knowledge and experience in Java, REST webservices, Cloud (Azure or GCP), Kafka or other messaging service, relational DBMS or NOSQL DB
  • Experience working with service CRM systems. Experience working with Oracle service cloud (OSC) CRM is an advantage.
  • Experience leading teams and people in a technical capacity.
  • Experience with agile frameworks and facilitating ceremonies.
  • Experience partnering with cross-functional project development and in collaborating with other scrum teams Product, Program Management, and BusinessOps.
  • Strong in competencies around planning, communication, and stakeholder management
  • Good Problem-Solving Skills and ability to handle issues independently.

Our Ideal Candidate

Our ideal candidate is an energetic, self-motivated individual focused on solving customer problems and willing to work in an innovative & challenging team environment. He/ She is a responsive team player who can proactively contribute at an individual level. He/ she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.


Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area. Option 2: 7 years’ experience in software engineering or related area.
2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America