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(USA) Senior Technology Operations - Instructional Designer | Educational Psychology



IT, Design, Operations
Bentonville, AR, USA
Posted on Tuesday, June 4, 2024

Position Summary...

What you'll do...

Position Summary

Does the passion for solving complex business problems make you excited to go to work each day? Do you love using your abilities in instructional design, educational psychology, and communication to creatively influence others? If so, come join an organization where you will get to work as part of a world-class Information Security team, solve problems that are at a scale few can imagine, and create content that is bound only by the scope of your imagination. We are a high-performance team looking for others who will challenge us to become even better!

If a challenge excites you, keep reading.

The InfoSec Human-Centric Cybersecurity (HCC) team is looking for an Instructional Designer with a background in educational psychology to help us influence the way people operate using creative content to positively change human behavior, reduce the risk landscape, and instill a cybersecurity mindset. The ideal candidate will:

  • Raise the bar continually for creating content that connects with a target audience and drives engagement and action utilizing key theories and practices from the areas of education, applied psychology, and communication.
  • Be proficient in eLearning tools (e.g., Articulate 360, Elucidat).
  • Comprehensive knowledge of current instructional theories and principles applicable to computer-based learning (CBL) and Instructor-Led training (ILT).
  • Be familiar with business requirements gathering and assessment, competitive analysis, and secondary research.
  • Possess a strong tendency towards visual thinking – using techniques like storyboards and sketching – to communicate interaction design concepts.
  • Have stellar interaction skills (history of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces).
  • Be meticulous, think critically, and provide simple and creative solutions to complex problems while accounting for technical and business constraints.
  • Possess excellent time management skills and ability to adapt to the ever-changing priorities of the business. Work quickly and efficiently without sacrificing accuracy and quality.
  • Maintain a constant drive to stay current with the latest industry news and developments.
  • Have excellent presentation, communication, and negotiation skills.
  • Have an inclusive design philosophy with a strong editorial sense. You gather feedback judiciously, know when to adjust your designs, and know when to follow your initial vision.
  • Have a passion for well-written, informative, and easy-to-grasp instructional text.

What You Will do:

  • Partner with subject matter experts to develop technical content and mold into a format that is optimal for learning, retention, and action (behavioral change); curate and arrange live, recorded, and self-paced training courses leveraging psychology concepts.
  • Create content that effectively describes and promotes the team’s vision and mission – including computer-based training (CBT), instructor-led training (ILT), awareness campaign plans/tactics, surveys, efficacy measures, or other content to be used across multiple channels to drive desired action.
  • Create content and storyboards for internal training and awareness content.
  • Visualize instructional graphics, the user interface, and the finished product.
  • Conduct instructional research and analysis on learners and contexts.
  • Apply tested instructional design theories, practice, and methods to drive behavioral change (including exercises and activities).
  • Create supporting material/media (audio, video, simulations, role plays, games etc.)
  • Define criteria used to judge requirements to drive behavioral change across target audiences.
  • Assist in the development of awareness campaigns and content with an eye toward engagement and driving behavioral change.
  • Demonstrate a high level of professionalism in dealing with confidential and sensitive material.
  • Additional content and administrative/coordination work as required.

What You'll Bring

  • Bachelor’s degree in educational psychology, Instructional Design, Human Computer Interaction, User Experience (UX), or related field, and three years of experience OR master’s degree and two years of experience.
  • Proficient understanding of educational psychology
  • Proficient in Articulate 360, Elucidat, SharePoint, HTML/CSS.
  • Desire to learn or have experience in cybersecurity/information technology field.
  • Keen eye for detail, spelling, grammar, and punctuation skills along with creative sensibility.
  • Visual design skills (Photoshop, Illustrator) and ability to storyboard,
  • Ability to write brief, persuasive, on-task copy, instructional text, audio/video scripts that keeps users engaged, reduces errors and confusion, and drives action (e.g., behavioral change).
  • Familiarity with accessibility standards and how to write for screen readers.
  • Ability to manage tasks independently and work in a team environment.
  • Writing and editing experience in AP Style. Must be able to provide content samples.
  • Excellent calendar management and project management skills, including the coordination of complex meetings and scheduling across internal and external contacts/locations.
  • Thorough proof-reading and editing skills.

Helpful qualifications...

  • Foundational technical acumen.
  • Flair for creativity and strategy.
  • Curiosity, humility, and willingness to learn and work in teams.
  • Big picture thinking and ability to influence senior stakeholders.
  • You like to have fun.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00-$155,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72712, United States of America